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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

good bank

very good protect for your money Reviewed on: 7th April 2021

Great bank, spot on customer service

I probably don't use all the features, but find metro a fantastic and simple to use bank. I like that you can get a new card in store and that the shops are open 7 days a week. All in all very happy. Reviewed on: 7th April 2021

Top Bank

Nothing but utter satisfaction with Metro Bank friendly and helpful Reviewed on: 7th April 2021

Metro Bank is fast, trustworthy, and welcoming.

Every time I enter a metro store, regardless of whether it's my local one or elsewhere, I'm greeted with smiles and warmth. This is a bank you want to be handling your money. Their online system is quick and easy to use, a new credit card takes minutes to be made on-site, and the customer service is the country's best, bar-none. This is what banking should be like - couldn't recommend enough. Reviewed on: 7th April 2021

Trustworthy

I am thankful for your existence. Most reliable and trustworthy bank when in need. Thank you Reviewed on: 7th April 2021

Banking with a smile and the personal touch

I enjoy the counter service, dealing with real smiling people who are always keen and able to help. It contrasts with other high street banks who eliminate counters and have taken away the ability of their branches to properly service their customers. Reviewed on: 7th April 2021

A can do, modern approach

Metro Bank staff are positive and genuinely seem to enjoy what they do. Nothing is too much trouble in my Newbury branch, Berkshire; even searching, with a smile, high and low for apparently lost favourite baby toys. Only to be found at the bottom of the pram. Metro Bank put the customer at the heart of all they do. Unlike the traditional high street banks who, in most cases, still appear to think their customers are honoured to have been allowed to bank with them, Metro Bank's approach is uncomplicated, realistic and flexible. One example of this being their opening hours. Reviewed on: 7th April 2021

Best Bank Ever.

I have been banking with Metrobank since our local Co-operative bank closed it's branch. The staff are so welcoming, helpful and friendly. It is a real pleasure to do business. Opening times are also a real bonus. Reviewed on: 7th April 2021

Very easy to access and use the account!

I set up a Metro account before the Covid-19 virus struck. I am not the biggest user of the account in the world, but am delighted with the service provided by Metro Bank. It's been more that useful during these troubled times. Reviewed on: 7th April 2021

Good

Yeah i really like there seevice Reviewed on: 6th April 2021

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