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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Great bank with awful online banking

I liked the personal contact with the bank, but your online banking page is a nightmare, from very complicated and mistake-prone log in, through not very clear webpage to the "active" confirmation pop-up even though I am actively trying to sort my account. Reviewed on: 5th April 2021

Wry good bank

Customer service so polite and helpful overall l will recommend to other people Reviewed on: 5th April 2021

My review

I have never had reason to complain about metro Reviewed on: 5th April 2021

Lovely

Love the way they feed my dog. Customer service is next to none. Reviewed on: 4th April 2021

Best bank in the high street

Great bank, flexible hours, not an institutional norm. The staff always have a happy, smiley, can do, attitude. Forget the rest, Metro bank is the best! Reviewed on: 4th April 2021

very good :)

Lovely team, easy to open a current account. Reviewed on: 4th April 2021

Love Metro Bank

Always friendly, and love how they allow dogs in and give treats. Reviewed on: 4th April 2021

Been 5 years and still the Best

Opened our little one's savings account in 2017 and our branch has always been top notch with service - knowledgeable and friendly. Reviewed on: 4th April 2021

Great friendly service everytime

Compared to the old fashioned, stuffy high street banks, Metro Bank is such a breath of fresh air. Excellent service from friendly staff always received. Efficient, made to feel welcome and nothing, big or small, seem to be an issue for them. Reviewed on: 4th April 2021

Best bank I've worked with !

Metro is the best , from opening times to professional staff all the way up to customer service ! Always helpful ad professional ! Reviewed on: 4th April 2021

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