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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Ast- hounding Customer Service

All of my dealings with metro bank since I opened an account with them in 2010 have been positive, thorough and satisfying...I am going nowhere. Thx for being so fab... Reviewed on: 3rd April 2021

Best Bank Ever

I love banking with Metro Bank, it is just so easy, local branches that open at times when I need access. Everything is always sorted out, whatever the problem. Well done and keep it up. Reviewed on: 3rd April 2021

All-round best bank so far...

Both in branch and over the phone they are helpful, quick and (mostly) jargon free. Open more days than other banks and the app is easy to use. I've never felt so connected to my money, and with people who genuinely seem to care (another bank I used I actually had someone sigh down the phone while I was asking for help). Only knocked a star off because I haven't had any Monopoly style "bank errors in my favour". Reviewed on: 3rd April 2021

Amazing and badger free

Easy same day set up of my account. As well as amazing service. Would highly recommend. Reviewed on: 3rd April 2021

Helpful banking

The best bank and the most wonderful customer service. Thank you Metro Bank Reviewed on: 3rd April 2021

Ms

Cleaning woman i m looking bank to put MY salary when i recieve pay paye Reviewed on: 3rd April 2021

Metro Bank is incapable of providing even a mediocre service

99% of the staff have no idea what they are doing. The staff give 'advice' and 'information' which is completely wrong. They refuse to let customers speak with a manager. Most managers are clueless as well. They expect customers to risk their lives to go to a branch because Metro cannot deal with simple issues over the phone. Reviewed on: 3rd April 2021

Fantastic service and amazing branch staff

Banking with Metro has been a revelation; So straightforward to set up an account, easy to manage online and the opening hours of the local branch mean I can pop in after work or on weekends. The staff instore are eager to help, very professional and super friendly. Reviewed on: 3rd April 2021

Couldn't ask for better

Services ability to solve issues quickly keeping track of my account activity and replacement Debit/credit cards in store Reviewed on: 3rd April 2021

Great Bank

Staff are very friendly and helpful no matter which branch you go into, had my account for 10 years and never had a problem. Reviewed on: 3rd April 2021

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