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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Bank you can trust

Extremely positive experience from the very setting up an account with Metro bank. Amazing staff. Very efficient telephone banking. Online banking easy to manage. Safe transactions. No charge when withdrawing money in EU. Haven't been tempted to change/open another account with differnet bank since have become their customer. Keep walking Metro bank! Reviewed on: 3rd April 2021

better opening hours than other banks

longer opening hours than other banks enough staff to help rather than machines Reviewed on: 3rd April 2021

used metro for few years now and had no problems

used metro for few years now and had no problems where as with barclays hsbc natwest ive had issues with Reviewed on: 3rd April 2021

Love it!

It's so simple and easy to track expenditure. Great Customer Service Reviewed on: 3rd April 2021

Ast- hounding Customer Service

All of my dealings with metro bank since I opened an account with them in 2010 have been positive, thorough and satisfying...I am going nowhere. Thx for being so fab... Reviewed on: 3rd April 2021

Best Bank Ever

I love banking with Metro Bank, it is just so easy, local branches that open at times when I need access. Everything is always sorted out, whatever the problem. Well done and keep it up. Reviewed on: 3rd April 2021

All-round best bank so far...

Both in branch and over the phone they are helpful, quick and (mostly) jargon free. Open more days than other banks and the app is easy to use. I've never felt so connected to my money, and with people who genuinely seem to care (another bank I used I actually had someone sigh down the phone while I was asking for help). Only knocked a star off because I haven't had any Monopoly style "bank errors in my favour". Reviewed on: 3rd April 2021

Amazing and badger free

Easy same day set up of my account. As well as amazing service. Would highly recommend. Reviewed on: 3rd April 2021

Helpful banking

The best bank and the most wonderful customer service. Thank you Metro Bank Reviewed on: 3rd April 2021

Ms

Cleaning woman i m looking bank to put MY salary when i recieve pay paye Reviewed on: 3rd April 2021

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