Write a review

Newsletter

Go to business site

Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

View other Metro Bank products

4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Review Metro Bank: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Metro Bank Current account reviews (10579)

Metro Bank is incapable of providing even a mediocre service

99% of the staff have no idea what they are doing. The staff give 'advice' and 'information' which is completely wrong. They refuse to let customers speak with a manager. Most managers are clueless as well. They expect customers to risk their lives to go to a branch because Metro cannot deal with simple issues over the phone. Reviewed on: 3rd April 2021

Fantastic service and amazing branch staff

Banking with Metro has been a revelation; So straightforward to set up an account, easy to manage online and the opening hours of the local branch mean I can pop in after work or on weekends. The staff instore are eager to help, very professional and super friendly. Reviewed on: 3rd April 2021

Couldn't ask for better

Services ability to solve issues quickly keeping track of my account activity and replacement Debit/credit cards in store Reviewed on: 3rd April 2021

Great Bank

Staff are very friendly and helpful no matter which branch you go into, had my account for 10 years and never had a problem. Reviewed on: 3rd April 2021

Very good

Very good customer service with the bank Reviewed on: 3rd April 2021

Helpful friendly staff and excellent products

Staff always happy to help, dogs allowed in the branch, and products are really good especially using debit card abroad with no fee! Reviewed on: 3rd April 2021

Great bank and great customer service

Never had any issues with metro bank when I did their customer service help me sort it with great service thank you. Reviewed on: 3rd April 2021

great online bank with zero fuss

great bank that puts customers first using the online but more easier app to do all my banking and whats more when I go abroad the zero exchange fees for with drawing money are a life saver Reviewed on: 3rd April 2021

Convenience and Customer Service

Metrobank provides an amazing service both online and in-branch. The mobile application and the online banking platform are very easy to use with many features which can help people with different needs of their accounts. Reviewed on: 3rd April 2021

I have recommended Metro Bank to everyone I know, they are refreshing and different from all the other Banks.

I have never been disappointed when visiting or dealing with Metro Bank, the staff and the customer service has always been the very best. Reviewed on: 3rd April 2021

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

FlexAccount
from Nationwide 4.62 from 1110 reviews
Choice Current Account
from Danske Bank UK 3.79 from 22 reviews
Current Account
from ICICI Bank 4.12 from 2 reviews

Want to see more from Metro Bank?

Young Saver
from Metro Bank 4.86 from 392 reviews
Instant Access Savings
from Metro Bank 4.80 from 484 reviews
Business banking
from Metro Bank 4.78 from 2237 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub