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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

great bank great service

the best bank to vote for offering best services, helpful staff and a real banking atmosphere unlike other banks where you feel like you are in a corner shop Reviewed on: 1st April 2021

Fast and competent service

I save a lot of time using online services and the online banking is easier than other providers Reviewed on: 1st April 2021

I would go back to any of my past providers

Metro Bank treats me as an individual and not as a number. I never feel like they're reading from a script when I call them. The banking app is spot on. Managing my money has never been so easy. If I had a problem with any of my previous banks, I dreaded talking with them because I would end up stressed and angry. With Metro Bank, I know I will be heard and dealt with as an individual and treated fairly. Reviewed on: 1st April 2021

Future Smart Bank of the Future

The staff at Metro Bank are very helpful and they are better than other banks because they do have great customer service in branch and on the phone. They make me happy and asks hows my day is. :) Reviewed on: 1st April 2021

Good service

Reliable bank, The staff are very kind and responsive! Reviewed on: 1st April 2021

Best customer service

Love being able to talk to real people in a local branch that is open 7days a week. I feel a valued customer. Reviewed on: 1st April 2021

Very good freindly service

Always feel welcome as soon as you walk through the door Reviewed on: 1st April 2021

Amazing

Absolutely brilliant bank very helpful, very talkative and happy. Reviewed on: 1st April 2021

Fantastic bank, friendly people

Always concerned about customer needs and ways to improve the overall relationship between them Reviewed on: 1st April 2021

Best staff team

Every issue that I have had in my time banking with metro has been easily fixed with either a trip to a branch or a phone call. Everyone that works there is knowledgeable and super helpful. Would 100% recommend. Reviewed on: 1st April 2021

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