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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Best staff team

Every issue that I have had in my time banking with metro has been easily fixed with either a trip to a branch or a phone call. Everyone that works there is knowledgeable and super helpful. Would 100% recommend. Reviewed on: 1st April 2021

Reliable and Transparent

Easy to set up, information is clear, staff are very helpful Reviewed on: 1st April 2021

nice service

really nice feel when i on cambridge branch , help me set up my account in one hour time and get my card set up . it's amazing , first time in uk I got my bank card in one hour . Reviewed on: 1st April 2021

Decent customer service

A lot of info required when sending a payment. Reviewed on: 1st April 2021

easy to use account options and supportive staff

I have rarely logged in to the online bank account, but use my mobile banking app all the time. this is my regular transaction account for all my house hold purchases, as we are completely cashless. very happy with service for the last 3 years now. Reviewed on: 1st April 2021

Fantastic BANK* no fuss no bother.

My experience is that METRO BANK Treats the customers like STARS** QUICK, efficient polite staff make my experience enjoyable. The I SA is simple and rewarding. The METRO Statements are clear and detailed simply, ideal for me. Reviewed on: 1st April 2021

Express on customer

Excellent workforce and energy driving and enjoyable work force Reviewed on: 1st April 2021

Metro Bank is the bank for me

Having had a bank previously where I was always having problems I transferred over to Metro. They have been brilliant. Even having one of their customer service staff walk around to my previous bank with me to enable me to withdraw funds that I had been told I could not access. Staff are always friendly and polite. Until Covid a nice cup of tea or coffee is always on offer and any problems or queries are always dealt with professionally and quickly. Couldn't reccommend them more Reviewed on: 1st April 2021

Pioneers in banking.

The experience of banking at Metro Bank is like no other. Courteous and attentive staff have been ever patient with me, especially through the worst years of my disability. Where else can one enjoy a wonderful cup of coffee after an arduous journey whilst sat in a comfortable chair calmly discussing ones banking? I don't have a dog myself but the notion that dogs are welcome and have the opportunity to have a bowl of water and biscuit on site speaks volumes for my bank’s human touch which in my experience is demonstrated throughout all it does. Reviewed on: 1st April 2021

Great service

I’ve had great experiences with the services and the fact they can print a new card on the same day is great for anyone who has lost or had there card stolen .brilliant banking company Reviewed on: 1st April 2021

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