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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very good freindly service

Always feel welcome as soon as you walk through the door Reviewed on: 1st April 2021

Amazing

Absolutely brilliant bank very helpful, very talkative and happy. Reviewed on: 1st April 2021

Fantastic bank, friendly people

Always concerned about customer needs and ways to improve the overall relationship between them Reviewed on: 1st April 2021

Best staff team

Every issue that I have had in my time banking with metro has been easily fixed with either a trip to a branch or a phone call. Everyone that works there is knowledgeable and super helpful. Would 100% recommend. Reviewed on: 1st April 2021

Reliable and Transparent

Easy to set up, information is clear, staff are very helpful Reviewed on: 1st April 2021

nice service

really nice feel when i on cambridge branch , help me set up my account in one hour time and get my card set up . it's amazing , first time in uk I got my bank card in one hour . Reviewed on: 1st April 2021

Decent customer service

A lot of info required when sending a payment. Reviewed on: 1st April 2021

easy to use account options and supportive staff

I have rarely logged in to the online bank account, but use my mobile banking app all the time. this is my regular transaction account for all my house hold purchases, as we are completely cashless. very happy with service for the last 3 years now. Reviewed on: 1st April 2021

Fantastic BANK* no fuss no bother.

My experience is that METRO BANK Treats the customers like STARS** QUICK, efficient polite staff make my experience enjoyable. The I SA is simple and rewarding. The METRO Statements are clear and detailed simply, ideal for me. Reviewed on: 1st April 2021

Express on customer

Excellent workforce and energy driving and enjoyable work force Reviewed on: 1st April 2021

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