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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Metro Bank is the bank for me

Having had a bank previously where I was always having problems I transferred over to Metro. They have been brilliant. Even having one of their customer service staff walk around to my previous bank with me to enable me to withdraw funds that I had been told I could not access. Staff are always friendly and polite. Until Covid a nice cup of tea or coffee is always on offer and any problems or queries are always dealt with professionally and quickly. Couldn't reccommend them more Reviewed on: 1st April 2021

Pioneers in banking.

The experience of banking at Metro Bank is like no other. Courteous and attentive staff have been ever patient with me, especially through the worst years of my disability. Where else can one enjoy a wonderful cup of coffee after an arduous journey whilst sat in a comfortable chair calmly discussing ones banking? I don't have a dog myself but the notion that dogs are welcome and have the opportunity to have a bowl of water and biscuit on site speaks volumes for my bank’s human touch which in my experience is demonstrated throughout all it does. Reviewed on: 1st April 2021

Great service

I’ve had great experiences with the services and the fact they can print a new card on the same day is great for anyone who has lost or had there card stolen .brilliant banking company Reviewed on: 1st April 2021

The best

Very easy to us. Absolutely the best bank. Reviewed on: 1st April 2021

Find it the hardest bank to work with on line

It is almost impossible to log in online so although I am a new customer am thinking about changing and going elsewhere Reviewed on: 1st April 2021

Definitely the best bank I have been with so far!

I opened up a savings account with Metro a few years ago and have not looked back since. They make saving money enjoyable, also the team are well managed and so easy to get hold of with a friendly attitude. Reviewed on: 1st April 2021

Easy opening kids account; use change machine for free & get £5 bonus regularly

It was easy to. open a kids account. There is a change machine in each branch. Every time the machine is used, there's a free gift - such as a watch, bouncy ball, highlighter pens or badge. Use the machine 5 times in a row and gain a £5 bonus. Wish the rates were a bit higher. Service is good - sometimes better than others. Staff recognise me and react positively and are friendly and polite. Reviewed on: 1st April 2021

Always Reliable

This bank is so easy to work with and they generally care! Reviewed on: 1st April 2021

Thank you Metro Bank!

Thank you Metro Bank! Always the best service. Reviewed on: 1st April 2021

Excellent Service

Whenever I have any issues I am always able to speak to someone quickly and they always known exactly how to help Reviewed on: 1st April 2021

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