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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Find it the hardest bank to work with on line

It is almost impossible to log in online so although I am a new customer am thinking about changing and going elsewhere Reviewed on: 1st April 2021

Definitely the best bank I have been with so far!

I opened up a savings account with Metro a few years ago and have not looked back since. They make saving money enjoyable, also the team are well managed and so easy to get hold of with a friendly attitude. Reviewed on: 1st April 2021

Easy opening kids account; use change machine for free & get £5 bonus regularly

It was easy to. open a kids account. There is a change machine in each branch. Every time the machine is used, there's a free gift - such as a watch, bouncy ball, highlighter pens or badge. Use the machine 5 times in a row and gain a £5 bonus. Wish the rates were a bit higher. Service is good - sometimes better than others. Staff recognise me and react positively and are friendly and polite. Reviewed on: 1st April 2021

Always Reliable

This bank is so easy to work with and they generally care! Reviewed on: 1st April 2021

Thank you Metro Bank!

Thank you Metro Bank! Always the best service. Reviewed on: 1st April 2021

Excellent Service

Whenever I have any issues I am always able to speak to someone quickly and they always known exactly how to help Reviewed on: 1st April 2021

The friendly bank

Staff are always there with a smile. Nothing is too much trouble. If you forget your PIN number you get a smile and a seat and help. Best bank I have ever used. Customer service is always 200%. Reviewed on: 31st March 2021

Amazing bank

Amazing customer service, whenever I have a problem they always happy to help Reviewed on: 31st March 2021

Excellent

Fantastic, easy to use service with excellent customer service Reviewed on: 31st March 2021

Perfect high street Bank

Even opened on a Sunday! What else could you ask for? Reviewed on: 31st March 2021

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