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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Very good customer service.

Overalll a very good customer experience. Reviewed on: 29th March 2021

Best Bank

I have not found a more friendlier bank. Staff are very accessable, polite, nothing is too much trouble and they go out of their way to help. I could not believe how quick & easy it was to set up my account nor how quick to answer the phone when I rang ( I have waited over 20 mins at 2 other banks, before even being put through to the right Dept) How nice it is that the bank welcomes dogs, even giving dog treats in the goody bag I got for openning the Account. So a big Thank You it is so refreshing to receive such a personal service that other banks used to offer. Reviewed on: 29th March 2021

Extremely Customer Friendly

When I opened the account originally I had a bit of trouble activating the account. All the staff I spoke to were extremely helpful and didn't make me feel and idiot. Now that I am online I am completely happy. Thank you very much Metro bank staff. Reviewed on: 29th March 2021

Great bank

Always a good and fast service, staff is always available, problems are always sorted as soon as possible Reviewed on: 29th March 2021

Ok like metro

Haven’t got account yet and am still waiting on metro to get account Reviewed on: 29th March 2021

Friendly, prompt and easy

I have been with Metro Bank for a few years now and I have always found them to be extremely friendly and helpful. Recently I was sent a cheque, I live miles from a bank now so I rang Metro Bank and they gave me a simple solution to my problem and it was all sorted very very quickly. Fantastic Bank. Reviewed on: 29th March 2021

Reliable, simple banking

I’m very satisfied with the 6years I have been with Metro Bank. They are simple, quick, efficient and reliable Reviewed on: 29th March 2021

Practical

Getting your card the same day when you go into any branch is very practical as I don’t need to sit around and wait for a card to be sent out every time Iv gone in any metro bank all staff are well mannered and welcoming. Reviewed on: 28th March 2021

Fun No-Nonsense Customer Friendly Banking

Opened up my current account same day with Debit Card ready to go. Great customer service either in branch (store) or over the telephone. Customer focused. Great mobile banking app. No nonsense and friendly banking with good opening hours 7 days a week. Faultless! Reviewed on: 28th March 2021

Hassle free Banking

Very helpful staff, great service, hassle free Banking, online Banking is easy to understand and use . In short, I am very happy with this Bank's services. Reviewed on: 28th March 2021

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