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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Super friendly and efficient

Their opening hours and willingness to take on new clients is what really sets them apart from the other banks. Moreover, they are able to print you a new card on the spot if you want! Great service everytime! Reviewed on: 29th March 2021

Great Customer Service

Quik and personalised customer service Reviewed on: 29th March 2021

Very modern banking

No issues, I love the high street availability, could be a bit more modern like Monzo utilising budgeting like the Emma App, and have more products for saving/customer mortgage discounts but no issues with day to day banking Reviewed on: 29th March 2021

Great, Friendly, Convenient

Always a smile on the faces of the employees when i go into a branch. Friendly and fast service every time, have already recommended to many friends and family, also changed all sons and husbands to Metro, they are great! (And Dog Friendly, although i do not have a dog.) Reviewed on: 29th March 2021

Metro bank has been very helpful to me

I have my account for over 3 years now and I can say with certainty that Metro bank has all the information and help you need , there are lots of options to get you where you need and makes it easy to deal with every penny spend , the app works great and has many options where you can check every incoming money or spent , acces you savers and information about it. It has all I need Reviewed on: 29th March 2021

Always open!

great customer service and stores always open when needed! Reviewed on: 29th March 2021

Is there a more customer focused bank?

A superb customer experience from in-store to online Reviewed on: 29th March 2021

Quick and easy

It’s amazing that you can get your card right away when you lost your card. The mobile app is good but seems to difficult to log back in to it when you changed your phone Reviewed on: 29th March 2021

Very good customer service.

Overalll a very good customer experience. Reviewed on: 29th March 2021

Best Bank

I have not found a more friendlier bank. Staff are very accessable, polite, nothing is too much trouble and they go out of their way to help. I could not believe how quick & easy it was to set up my account nor how quick to answer the phone when I rang ( I have waited over 20 mins at 2 other banks, before even being put through to the right Dept) How nice it is that the bank welcomes dogs, even giving dog treats in the goody bag I got for openning the Account. So a big Thank You it is so refreshing to receive such a personal service that other banks used to offer. Reviewed on: 29th March 2021

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