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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Amazing!

The few times I have problems with Metro, they fix it within the day! Best customer serivice! Reviewed on: 28th March 2021

Efficient and Friendly

I have been impressed by the high quality of service of the Metro banking facility. Both in the branches and online, I have always received optimal service. Thank you! Reviewed on: 28th March 2021

Very good service

I am happy with this bank, opening time suites me well. Reviewed on: 28th March 2021

Absolutely incredible experience!

Metrobank is seriously the best physical bank in the UK. Fast and quality service, great apps and very good phone customer support! Reviewed on: 28th March 2021

Branches, people, product

A bank committed to a physical presence on our high streets with real people and real service. Reviewed on: 28th March 2021

Customer of many years.

Metro Bank was recommended to me by a friend many years ago, and i have been happy with their service ever since. I love that they still offer dog treats to customers who bring their companions along. And the free card transactions in europe are simply a must have for me. I have no intentions of swapping banks again for the forseeable future. Reviewed on: 28th March 2021

Super service not able to fault Metro Bank

The overall service from Metro is amazing, Such wonderful service at every branch I have been to. Great customer care and stupenduous products. The ability to help any customer is great. I have 2 account plus 2 for my children which all are great. Reviewed on: 28th March 2021

The perfect professional and helpful bank

Metro bank in me words deserve an award because They are not like any other bank, when there is a small line waiting for the Casheres I will do the most open all tills and even the staff at the tables open an account also taking any payments, what I found in other banks there can be two of six tills open and the queue out the door I don’t class it as a customer friendly bank, Metrobank has always done whatever they say they were going to do, also I got my children into banking and this was by having A fun coin collector machine, this was an incentive to collect any coins given as pocket money, The kids enjoyed saving coins and then playing the coin collector machine and it calculated how much they’ve put in, then the money collected went into their bank account and for using the machine they always received a lollipop or a promotional item which was an incentive for them to save. They are professional and friendly bank always happy to help Reviewed on: 28th March 2021

Thank you in these tough times

I had a scam issue earlier in the year and the team at Hemel Hempstead were brilliant in helping me out. They issued me with a new card and made a couple of suggestions on keeping my main account safe. I have never been happier with a company and the way they treat their clients. Reviewed on: 28th March 2021

Good, quick easy

I find using the bank easy, with online and mobile banking quick and accessible Reviewed on: 28th March 2021

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