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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Possibly the worst bank of all

Unhelpful and inefficient at times Of need Reviewed on: 27th March 2021

Best bank of the new eara

Quick polite friendly always helpful on the phone and in branch Reviewed on: 27th March 2021

So friendly and helpful

An amazing bank with amazing staff, open seven days a week, 24 hour help line, easy to talk to and always there to help Reviewed on: 27th March 2021

Great customer service

My Metro Bank account was very easy to set up. I was able to set it up on my phone. When I have called customer service as I had forgotten my password for online banking and needed to know my IBAN number they answered the call very quickly and were able to resolve my query in a quick and friendly manner. Reviewed on: 27th March 2021

Brilliant

Excellent bank, would highly recommend to all friends and family Reviewed on: 27th March 2021

Good service

Every time I go to Metro bank, the staff is friendly and welcoming. It’s a good experience and especially during pandemic they are still thriving to provide great customer service. The only issue I have is they don’t have quick deposi machines Reviewed on: 27th March 2021

Best bank!

I love the customer service provided at metro bank, quick and convenient! No matter what the issue is , I’ve never stepped out of the bank without it being resolved by the lovely team. Reviewed on: 27th March 2021

Metro Bank Current Accounts

Metro Bank Current Account Are Simple And Easy To Apply For , Customer Service And Account Opening Is Very Easy To Open Reviewed on: 27th March 2021

Best bank

Great customer service and the app is so easy to use for my current account Reviewed on: 27th March 2021

Very good servis, me happy with the metrobank

Always nice customer service. Fast new card printing in any terminal, comfortable app, responsive servis Reviewed on: 27th March 2021

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