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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Amazing bank

Very helpful customer service and friendly Reviewed on: 23rd March 2021

Really Really bad customer service

Periodically I make transactions in US Dollars as I have family in US. Metro KNOW this as I informed them I would periodically make such transactions. But for a while every time I made said transactions they would automatically put a block my card.. Do they check with me if I made the transaction NO. I have seriously had to have a go with them to the point of giving them an ultimatum. Bad Bad BAD Bank Reviewed on: 23rd March 2021

Wonderful Bank!

The banking service works very well and customer service is very good as well! Reviewed on: 23rd March 2021

International banking

Great bank fór International bank withdrawals while abroad Reviewed on: 23rd March 2021

easy straight forward banking

Wanted a straight forward joint bank account with my husband. Metro ticks all the boxes - easy to open, easy to run and friendly, numerous, spacious branches. Great phone app too! Have recommended and now my son has also opened a Metro bank account. Service over the past year during pandemic has been excellent - unlike HSBC who have been terrible. Am now thinking of moving my business banking account to Metro from aforementioned bank. Reviewed on: 23rd March 2021

Nice change from my old Bank to Metro

all I expected from the change over & also in €currency accs handling --no problem using "Easy on line banking " Reviewed on: 23rd March 2021

Brilliant bank and service

I have been with metro for several years now and chose them because after lots of research I found them to be the most ethical high-street bank. I love that there are no charges (hopefully Brexit won't change that) when using my card abroad - in Europe at least. Their customer service has always been outstanding, both face-to face and over the phone. At first I found the service a little 'intense' and overly friendly, but I prefer that to a grumpy employee who makes you feel like you are bothering them by using their services, which, sadly, I have experienced a lot in other banks, but never in Metro. Plus - they have a toilet!!! Their online banking platform is super easy to use and I have been able to set up another online account very easily and quickly. The added security (phone) measures that I have recently started using are an excellent addition too. Overall, I have never been so happy with a bank and haven't a single complaint. Reviewed on: 23rd March 2021

Poor customer service

The bank staff is intimidating and don't listen to customer concerns Reviewed on: 23rd March 2021

Lovely bank

Hardly wait when i travel to the bank great customer service and ive been glad with my experience Reviewed on: 23rd March 2021

Amazing so quick and easy to set up

My experience was calm process and a successful one too Reviewed on: 23rd March 2021

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