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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

International banking

Great bank fór International bank withdrawals while abroad Reviewed on: 23rd March 2021

easy straight forward banking

Wanted a straight forward joint bank account with my husband. Metro ticks all the boxes - easy to open, easy to run and friendly, numerous, spacious branches. Great phone app too! Have recommended and now my son has also opened a Metro bank account. Service over the past year during pandemic has been excellent - unlike HSBC who have been terrible. Am now thinking of moving my business banking account to Metro from aforementioned bank. Reviewed on: 23rd March 2021

Nice change from my old Bank to Metro

all I expected from the change over & also in €currency accs handling --no problem using "Easy on line banking " Reviewed on: 23rd March 2021

Brilliant bank and service

I have been with metro for several years now and chose them because after lots of research I found them to be the most ethical high-street bank. I love that there are no charges (hopefully Brexit won't change that) when using my card abroad - in Europe at least. Their customer service has always been outstanding, both face-to face and over the phone. At first I found the service a little 'intense' and overly friendly, but I prefer that to a grumpy employee who makes you feel like you are bothering them by using their services, which, sadly, I have experienced a lot in other banks, but never in Metro. Plus - they have a toilet!!! Their online banking platform is super easy to use and I have been able to set up another online account very easily and quickly. The added security (phone) measures that I have recently started using are an excellent addition too. Overall, I have never been so happy with a bank and haven't a single complaint. Reviewed on: 23rd March 2021

Poor customer service

The bank staff is intimidating and don't listen to customer concerns Reviewed on: 23rd March 2021

Lovely bank

Hardly wait when i travel to the bank great customer service and ive been glad with my experience Reviewed on: 23rd March 2021

Amazing so quick and easy to set up

My experience was calm process and a successful one too Reviewed on: 23rd March 2021

Excellent Customer service

Metrobank is a wonderful bank it is opened throughout the year , we are most banks aren’t. Whenever I have had a problem online or in person they have been very proactive very friendly and that’s what I think they have an excellent customer service they are always friendly and willing to Help Reviewed on: 23rd March 2021

Best

Best costumers service and opening hours! Reviewed on: 23rd March 2021

Metro Bank

Always on hand to help with any issues and help to sort them super quick Reviewed on: 23rd March 2021

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