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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Friendly and helpful

Friendly and helpful service. Good app and online banking services. Reviewed on: 22nd March 2021

Calm collective customer service

I have been banking with Metro bank since I have needed a bank as a teenager, I have loved everything about it as it's so easy flowing and calm whenever you need any help. Reviewed on: 22nd March 2021

Friendly Bank

The best accessible high street bank in UK Reviewed on: 22nd March 2021

Outstanding services overall

I have been with several banks in the past and in my opinion metro bank is one of the best in the banking industry. Reviewed on: 22nd March 2021

Good efficient service

Mertro Bank (Newbury is our branch) provide an excellent service as well as an atmosphere that is friendly and unintimidating. We also love the magic money machine (even though I am70 years old) Reviewed on: 22nd March 2021

Down-to-earth good service

People in the Maidstone branch look happy to be working there, and listen to me carefully. Reviewed on: 22nd March 2021

Great bank

Lovely and helpful personal, easy app, great opening hours Reviewed on: 22nd March 2021

i am so contented

favorite bank. always easy to help me. thank you Reviewed on: 22nd March 2021

efficient

it covers all the ground you need with no headache Reviewed on: 22nd March 2021

Very helpful face to face service

Metro Bank still provides convenient face to face service and friendly branches. This is why I opened an account with them. They still have good face to face banking and aren't pushing you to do everything online, by getting rid of cashiers and closing branches like some other shorted sighted big banks are doing. Reviewed on: 22nd March 2021

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