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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy access to your account with amazing opening time

With lockdown metro bank Has made it really easy for costumer still to access their acount with the extra opening times on Saturday and with a drive thou it’s even more easier and save a lot of time for customers. Staff are amazing in answering all enquiry in time and are really kind and helpful. They tend to come to a customer straight away once entering a branch it feels good to know that every customer is important to them and with the lovely smile asking and saying hello how are you and how can we help you today makes a world of a difference to your day. Over all I feel it’s an amazing bank with making every customer as important to another. Reviewed on: 22nd March 2021

Metro bank service

The service of this bank Is incredible, open 7 days, no charge when you withdraw Money in the europe and minimum fee when you send Money outside uk Reviewed on: 22nd March 2021

Simple straightforward banking

Very easy to open account and online interface works really well Reviewed on: 22nd March 2021

Current Account

I can easily access my details and when faced with struggles, Metro Bank always effectively find solutions to my problems (via telephone). Reviewed on: 22nd March 2021

Good customer service

Very good sucrutiy custmer service Reviewed on: 22nd March 2021

Had a fraudulent transaction on this account!

I've had a fraudulent transaction on my bank card last Friday! I rang up and raised it with the fraud team. They said they don't work weekends which has delayed things and they didn't seem to be able to give any clarity as to whether I'm likely to be refunded or not! They seemed very hesitant as to whether I would be refunded! This was a fraudulent transaction! It has nothing to do with me. The other bank I am with - Nationwide, when I once had a fraudulent transaction on that account, they refunded me within 24 hours. They were nice and punctual. Reviewed on: 22nd March 2021

Metro bank one of the fastest processes in the uk to get ur banking card straight away

I think my experience with Metro bank it’s great , I’ve had my banking from 16 years old and still here with metro Reviewed on: 22nd March 2021

Very Friendly

we live in an era that there are still people like myself, not well versed in computers. with metro bank, i have no problem. easy to open bank account. staff gives you attention; and never gives you impression that they want to rid of you, learnt it from my experience of more than 2 years. i asked my wife to move to metro as well, and i opened my new business account with metro too. Reviewed on: 22nd March 2021

No.1 account

I have my salary paid into this account. Ever since I joined they have been the quiet calm and comforting bankers I ant them to be. Never intrusive beyond reason but always there to support their customers when we need them. Reviewed on: 22nd March 2021

Best bank I have been a member of!

I absolutely love Metro bank! The staff are exceptional, always willing to do the best to help with any issues. All services are straightforward and easy to use. Never had any problems with Metro, by far the best bank i’ve joined! Reviewed on: 22nd March 2021

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