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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Good customer service

Very good sucrutiy custmer service Reviewed on: 22nd March 2021

Had a fraudulent transaction on this account!

I've had a fraudulent transaction on my bank card last Friday! I rang up and raised it with the fraud team. They said they don't work weekends which has delayed things and they didn't seem to be able to give any clarity as to whether I'm likely to be refunded or not! They seemed very hesitant as to whether I would be refunded! This was a fraudulent transaction! It has nothing to do with me. The other bank I am with - Nationwide, when I once had a fraudulent transaction on that account, they refunded me within 24 hours. They were nice and punctual. Reviewed on: 22nd March 2021

Metro bank one of the fastest processes in the uk to get ur banking card straight away

I think my experience with Metro bank it’s great , I’ve had my banking from 16 years old and still here with metro Reviewed on: 22nd March 2021

Very Friendly

we live in an era that there are still people like myself, not well versed in computers. with metro bank, i have no problem. easy to open bank account. staff gives you attention; and never gives you impression that they want to rid of you, learnt it from my experience of more than 2 years. i asked my wife to move to metro as well, and i opened my new business account with metro too. Reviewed on: 22nd March 2021

No.1 account

I have my salary paid into this account. Ever since I joined they have been the quiet calm and comforting bankers I ant them to be. Never intrusive beyond reason but always there to support their customers when we need them. Reviewed on: 22nd March 2021

Best bank I have been a member of!

I absolutely love Metro bank! The staff are exceptional, always willing to do the best to help with any issues. All services are straightforward and easy to use. Never had any problems with Metro, by far the best bank i’ve joined! Reviewed on: 22nd March 2021

Helpful, available, convenient..

Metrobank are very helpful, they are always available to help - within the branch during their longer opening hours and by phone 24/7. No problem is too insignificant for them. I particularly appreciate that replacement back cards are printed in branch! Reviewed on: 22nd March 2021

Excellent

The staffs here are excellent, they do everything with great knowledge, very accommodating and helpful. Reviewed on: 22nd March 2021

It's always good to see a familiar face.

It's always good to see a familiar face. Reviewed on: 22nd March 2021

Great

Great no problems at all great fast service Reviewed on: 22nd March 2021

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