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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I loved the all services

lovely places good atention and services from staff and goods Reviewed on: 16th March 2021

Outstanding Service

Ever since being told about Metro bank, I have never looked back. I was with my previous bank for over 25 years and the service attained by Metro Bank can not be compared - Metro are absolutely outstanding in all respects. I have used their customer service a number of times and have never been failed. One time of note is when IO was stuck in Germany and had lost wallet, drivers licence and anything of note. With a simple phone call, I managed to transfer some funds to my daughters German account and enjoy my holiday. The opening hours of 7 days per week, no other bank gives this service As soon as you walk in to the bank, you are offered a seat and a discussion with a follow up service 100% of times. Metro bank is everything other banks are not. I have even been out on a works do in the evening and was telling my colleagues. They bet me that I would not be able to get through to someone as it was 10pm. I called, and was speaking with a person (Not a machine) within 45 seconds. You received another 3 customers that evening. If ever a conversation turns to banking; I never fail to hold up the name of metro bank - Thank you for your service Reviewed on: 16th March 2021

Amazing bank

Metro Bank offers the best customer service. Any issues which may arise. They deal with it immediately Reviewed on: 16th March 2021

Amazing

Great customer service, the staff are always so helpful, friendly and polite when I go in store. Reviewed on: 16th March 2021

Great Bank

Opening times are the best especially on the weekends when the average full time 9-5 individual cannot go to the bank Monday to Friday! Reviewed on: 16th March 2021

Excellent People

MetroBank is the best bank in the country the customer service is the best I have ever seen in any bank, the look of the branch is the best I have ever seen and overall MetroBank is the best bank in the UK Reviewed on: 16th March 2021

Best bank ever

Best bank I’ve banked with always on point and deal with things quick Reviewed on: 16th March 2021

Excellent Service and Efficiency

My experience with Metro was really positive I got my current account card the same day that it was set up. The service was really good and whenever I call for something I am saved straight away without waiting in a long queue. I would recommend this to my friends because of the banks efficiency. Reviewed on: 16th March 2021

Amazing

Helpful and easily accessible would not change banks Reviewed on: 16th March 2021

I feel like a customer not a line in a profit sheet.

Always happy to help. No problems so far. Reviewed on: 16th March 2021

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Metro Bank: Current account reviews

100% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Metro Bank: Current account now

Metro Bank Current account reviews (10579)

I loved the all services

Outstanding Service

Amazing bank

Amazing

Great Bank

Excellent People

Best bank ever

Excellent Service and Efficiency

Amazing

I feel like a customer not a line in a profit sheet.

Do you have a different Metro Bank product?

Want to see more from Metro Bank?

Young Saver

Instant Access Savings

Fixed Rate Cash ISA

Join Smart Money People

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