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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Very very good back and helpful

Staff are always very helpful and there website is always easy to use Reviewed on: 16th March 2021

BEST BANK EVER

They are an awesome bank and do things quickly. Staff are always willing to help and get matters resolved. Reviewed on: 16th March 2021

Simple, honest, easy banking!

I have been with Metro Bank for years now and I’ve converted many family and friends. The whole process of setting up and managing your accounts is simple easy and stress free. There’s no hidden charges, no jargon, just complete honesty with your money! Their stores are open almost all the time, stores are large spacious and the staff are always so helpful you’re never left waiting. They offer so many superb ways to bank and solutions for whatever you will need. The added bonuses of being able to pick up a replacement card in store in minutes, having your call answered straight away of you call and tally up coins and add them to your bank account without charge using the money machine in store. I honestly cannot recommend them enough, the human approach to banking. Your in safe hands. Reviewed on: 16th March 2021

great new way to bank

so fed up of conventional queues and rude bank staff - like they doing you a favour! really helpful, fantastic customer service, easy, quick banking. deserve all the business out there. and they let your dogs in!! love them, thank you metro for leading the way, and long may you reign. Reviewed on: 16th March 2021

From Holborn to Brighton

Since first store in Holborn it's products and services were miles ahead, getting card over counter without the need to wait weeks the Sunday service, cash boxes, all available to customers without the couts and co expectations.i have low income with entrepreneur hopes metro is the bank of the past 18 years there is no other Reviewed on: 16th March 2021

Helpful,friendlt banking experience

Have banked with Metro for many years and the experience has always been a positive one. The staff are always friendly, helpful and they make a good cup of tea! Reviewed on: 16th March 2021

Fantastic Customer Service

Easy access 7 days a week. Very polite personnel. Short waiting time for the assistance and directing to the right person. Instant card card printing. All of this and more make all the difference. Reviewed on: 16th March 2021

Straight forward banking with no diversions

Great Bank to deal with. Most of us do not be wish to be bothered with complex investment scenarios, long ques in the bank and on the phone , we just want a straight forward offering efficiently presented. Good, honest value for money banking Reviewed on: 16th March 2021

First Class Bank

This bank always gives excellent service both in Branch and on the Internet. Reviewed on: 16th March 2021

Breath of fresh air

Banking with Metro is so straightforward and simple. I could just 'forget' about banking issues and get on with my life. Reviewed on: 16th March 2021

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