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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy to use

Very friendly staffs and online banking is very easy and reliable Reviewed on: 16th March 2021

Simple and secure

Metro offer a premium quality without frills or fuss. I am looking for security in my bank and all the way from login to sending money feel safe in their systems. And the kicker is it their current account is free of charges! Reviewed on: 16th March 2021

Nice staff good and trustworthy bank definitely recommend it

Good banking always look after the customer any time anywhere Reviewed on: 16th March 2021

Best Bank Ever

Metro bank hires many different races of people something you do not see in many banks. This only should make them winners of the award. The staff are helpful and the banks are all very nice and modern and if you lose your bank car they will print you one in 5 minutes Reviewed on: 16th March 2021

Adz

very good customer service and open all times and days Reviewed on: 16th March 2021

Fabulous!!!

I have shared my experience and recommended Metro Bank many times. I am always greeted when in store and seen within seconds. I find the staff on the phone a wonder to talk to and so helpful when trying to overcome issues I have. Staff go above and beyond. My three year old daughter loves going to the bank shes always asking to go as the staff give her coloring books and lollipops! Pleasant experience all round. Cant complain. Reviewed on: 16th March 2021

Metro Current Account Highly Recommended

Nothing is too much trouble for Metro Bank. They are amazing. They are a new Bank so their technology is built for 21st Century banking. I love them! I recommend them to everyone. Reviewed on: 15th March 2021

Brilliant

Services and produts good enough. Reviewed on: 15th March 2021

Fabulous Bank

I would like to nominate Metro as the Bank of the Year because, they just provide the whole package. I can tell a great deal of thought went into this bank before they even opened and this is credit to the owners. It's not surprising they became popular and left other banks standing, as they are modern in their thinking and value their customers. The hours are more convenient and practical than other banks. The staff welcome customers when they walk in and dogs are allowed which gives a family atmosphere and stops people leaving them locked up in cars. If they are busy there is the option of drive through banking which is so easy. Always have car parking spaces and they are large ones so we don't risk scraping other cars. Staff are well trained and always helpful. Metro seem to love dogs because they cater for them too, with the treats available. Children are welcome and they have the money boxes to encouraging saving and lollies to keep them quiet.. And for us adults, there are reusable carrier bags, which helps the environment. Of course the pens come in handy at the office, Who doesn't like freebies? So refreshing to have such creativity in an institution that has a reputation of being fuddy duddy. Something that Metro can NEVER be accused of.! Well done all. Reviewed on: 15th March 2021

Amazing bank, easy to use and I think is one of the best in uk

Have really good experience and the staff are really helpful and kind Reviewed on: 15th March 2021

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