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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Fabulous Bank

I would like to nominate Metro as the Bank of the Year because, they just provide the whole package. I can tell a great deal of thought went into this bank before they even opened and this is credit to the owners. It's not surprising they became popular and left other banks standing, as they are modern in their thinking and value their customers. The hours are more convenient and practical than other banks. The staff welcome customers when they walk in and dogs are allowed which gives a family atmosphere and stops people leaving them locked up in cars. If they are busy there is the option of drive through banking which is so easy. Always have car parking spaces and they are large ones so we don't risk scraping other cars. Staff are well trained and always helpful. Metro seem to love dogs because they cater for them too, with the treats available. Children are welcome and they have the money boxes to encouraging saving and lollies to keep them quiet.. And for us adults, there are reusable carrier bags, which helps the environment. Of course the pens come in handy at the office, Who doesn't like freebies? So refreshing to have such creativity in an institution that has a reputation of being fuddy duddy. Something that Metro can NEVER be accused of.! Well done all. Reviewed on: 15th March 2021

Amazing bank, easy to use and I think is one of the best in uk

Have really good experience and the staff are really helpful and kind Reviewed on: 15th March 2021

Perfection

Metro has always been welcomed. Phone line waiting list never last more than 2 mintues, easy to get in contact to. Metro always makes me happy plus their pen and lollies are great! Reviewed on: 15th March 2021

Brilliant banking

Metro Banks staff are the friendliest staff you could find. Always happy to help and genuine down to earth people! Reviewed on: 15th March 2021

opinon

excellent service, very friendly and efficient service Reviewed on: 15th March 2021

perfect

it’s fine ✔️ everything is ok Reviewed on: 15th March 2021

Everyday everywhere bank

The bank helped me get a current account very fast and efficiently. Reviewed on: 15th March 2021

Excellent customer service

Metro bank has excellent service hardly any queue’s and excellent opening times. Reviewed on: 15th March 2021

Good bank

Easy bank to work with and good customer service and Reviewed on: 15th March 2021

Great app, technology and reliable

The service is reliable and great technology. I use the app on a daily basis and it always works and very easy to use. I can add payees on the go, and the two factor authentication with my mobile gives me a sense the service is safe to use. Reviewed on: 15th March 2021

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