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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

perfect

it’s fine ✔️ everything is ok Reviewed on: 15th March 2021

Everyday everywhere bank

The bank helped me get a current account very fast and efficiently. Reviewed on: 15th March 2021

Excellent customer service

Metro bank has excellent service hardly any queue’s and excellent opening times. Reviewed on: 15th March 2021

Good bank

Easy bank to work with and good customer service and Reviewed on: 15th March 2021

Great app, technology and reliable

The service is reliable and great technology. I use the app on a daily basis and it always works and very easy to use. I can add payees on the go, and the two factor authentication with my mobile gives me a sense the service is safe to use. Reviewed on: 15th March 2021

Poor customer services on the phone

Staff in the slough branch that I use couldn't fault them do anything to help you.but I Had a bank transfer I was trying to make which was stopped by metro bank under suspicious activity I had no phone call or message regarding you blocking my account I had to make 3 calls myself to resolve the issue on the phone about 2 hours in total and for this reason iam moving banks as If it wasn't me who made the transfer I'd of gone to use my card to then only realise it had been blocked very very poor Reviewed on: 15th March 2021

EXCELLENT SERVICE IN BANK OR ON LINE

ALWAYS GOOD ALWAYS HELPFUL ALWAYS HAPPY Reviewed on: 15th March 2021

Fantastic Place

Great staff, always on hand to help. Makes my banking nice and easy. Thank you Metro Bank. Reviewed on: 15th March 2021

Amazing service

Best bank on the high street. Throughout the lockdown they have been opened and always willing to help their customers. Reviewed on: 15th March 2021

AMAZING

best banking app ever, so clear and easy to use, money transferred fast, friendly staff, quick to replace cards etc. I LOVE you metro bank. Reviewed on: 15th March 2021

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