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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Perfection

Metro has always been welcomed. Phone line waiting list never last more than 2 mintues, easy to get in contact to. Metro always makes me happy plus their pen and lollies are great! Reviewed on: 15th March 2021

Brilliant banking

Metro Banks staff are the friendliest staff you could find. Always happy to help and genuine down to earth people! Reviewed on: 15th March 2021

opinon

excellent service, very friendly and efficient service Reviewed on: 15th March 2021

perfect

it’s fine ✔️ everything is ok Reviewed on: 15th March 2021

Everyday everywhere bank

The bank helped me get a current account very fast and efficiently. Reviewed on: 15th March 2021

Excellent customer service

Metro bank has excellent service hardly any queue’s and excellent opening times. Reviewed on: 15th March 2021

Good bank

Easy bank to work with and good customer service and Reviewed on: 15th March 2021

Great app, technology and reliable

The service is reliable and great technology. I use the app on a daily basis and it always works and very easy to use. I can add payees on the go, and the two factor authentication with my mobile gives me a sense the service is safe to use. Reviewed on: 15th March 2021

Poor customer services on the phone

Staff in the slough branch that I use couldn't fault them do anything to help you.but I Had a bank transfer I was trying to make which was stopped by metro bank under suspicious activity I had no phone call or message regarding you blocking my account I had to make 3 calls myself to resolve the issue on the phone about 2 hours in total and for this reason iam moving banks as If it wasn't me who made the transfer I'd of gone to use my card to then only realise it had been blocked very very poor Reviewed on: 15th March 2021

EXCELLENT SERVICE IN BANK OR ON LINE

ALWAYS GOOD ALWAYS HELPFUL ALWAYS HAPPY Reviewed on: 15th March 2021

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