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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Poor customer services on the phone

Staff in the slough branch that I use couldn't fault them do anything to help you.but I Had a bank transfer I was trying to make which was stopped by metro bank under suspicious activity I had no phone call or message regarding you blocking my account I had to make 3 calls myself to resolve the issue on the phone about 2 hours in total and for this reason iam moving banks as If it wasn't me who made the transfer I'd of gone to use my card to then only realise it had been blocked very very poor Reviewed on: 15th March 2021

EXCELLENT SERVICE IN BANK OR ON LINE

ALWAYS GOOD ALWAYS HELPFUL ALWAYS HAPPY Reviewed on: 15th March 2021

Fantastic Place

Great staff, always on hand to help. Makes my banking nice and easy. Thank you Metro Bank. Reviewed on: 15th March 2021

Amazing service

Best bank on the high street. Throughout the lockdown they have been opened and always willing to help their customers. Reviewed on: 15th March 2021

AMAZING

best banking app ever, so clear and easy to use, money transferred fast, friendly staff, quick to replace cards etc. I LOVE you metro bank. Reviewed on: 15th March 2021

Easy to set up good for new account holders

Amazing customer service and amazing intrest rates Reviewed on: 15th March 2021

Excellent Service online and in branch

Always ready to help and short waiting times Reviewed on: 15th March 2021

Highly recommend metro bank

They are amazing and give great service to the costumer at all the time Reviewed on: 15th March 2021

Recommended to daughter

The school trip with my daughters school resulted in me opening the bank account and now she was ready and old enough to do it too Reviewed on: 15th March 2021

Fast, efficient and friendly service

Always fast and friendly. |Card given on same day. Overall very good bank. Reviewed on: 15th March 2021

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