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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

Very polite and professional

I have other bank accounts but there is nothing like Metro Bank very clean polite and professional love this bank would like to work there Reviewed on: 15th March 2021

Supportive

Fast service, knowledgeable employees and supportive when you are victim of a scam. Reviewed on: 15th March 2021

Really fantastic personal service

I received 2 cheques from Alzheimer’s lottery and I couldn’t get to the bank in lockdown. I sent the cheques with a letter. No problem straight into my bank account. No, you didn’t send a paying in form. A real people’s bank. Reviewed on: 15th March 2021

Poor customer service

I have been having a problem with my online banking since October last year. Despite many phone calls and several visits to the branch in High Wycombe the problem has not been fixed and I am unable to use it. Also, despite promises to do so, your staff never get back to me to report progress - or lack of it. I am seriously considering moving my account. Reviewed on: 15th March 2021

No1 for banking

Excellent service all staff deserve a 5 star rating always helpful and smiling Reviewed on: 15th March 2021

Top Marks

Has always been great service received.Helpful staff always wanting to please.Speed and commitment to everyday living can’t be faulted. Reviewed on: 15th March 2021

Bank for life

Metro Bank has the best customer service, the greatest convenience, and after doing business with several High Street banks I could not imagine ever going back. It's Metro Bank for life! Reviewed on: 15th March 2021

Excellent service!

I have banked with many of the standard British banks, and none come close to the service you receive from Metro Bank! I recommend them to everyone that asks me about them and will never return to another bank. Thank you Metro! Reviewed on: 15th March 2021

Great Service

The Metrobank team are always really friendly and helpful in store. They can't do enough to help you and always make it a pleasant trip. The charity I work with has had a business account with you and I have been so impressed I have set up a current account. Reviewed on: 15th March 2021

friendly staffs and very helpful.

Every time when i visit to my local Southall branch, always enough staff members available to deal with my queries. very helpful staffs and knowledgeable. Reviewed on: 15th March 2021

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