Write a review

Newsletter

Go to business site

Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

View other Metro Bank products

4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Review Metro Bank: Current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Metro Bank Current account reviews (10579)

Really fantastic personal service

I received 2 cheques from Alzheimer’s lottery and I couldn’t get to the bank in lockdown. I sent the cheques with a letter. No problem straight into my bank account. No, you didn’t send a paying in form. A real people’s bank. Reviewed on: 15th March 2021

Poor customer service

I have been having a problem with my online banking since October last year. Despite many phone calls and several visits to the branch in High Wycombe the problem has not been fixed and I am unable to use it. Also, despite promises to do so, your staff never get back to me to report progress - or lack of it. I am seriously considering moving my account. Reviewed on: 15th March 2021

No1 for banking

Excellent service all staff deserve a 5 star rating always helpful and smiling Reviewed on: 15th March 2021

Top Marks

Has always been great service received.Helpful staff always wanting to please.Speed and commitment to everyday living can’t be faulted. Reviewed on: 15th March 2021

Bank for life

Metro Bank has the best customer service, the greatest convenience, and after doing business with several High Street banks I could not imagine ever going back. It's Metro Bank for life! Reviewed on: 15th March 2021

Excellent service!

I have banked with many of the standard British banks, and none come close to the service you receive from Metro Bank! I recommend them to everyone that asks me about them and will never return to another bank. Thank you Metro! Reviewed on: 15th March 2021

Great Service

The Metrobank team are always really friendly and helpful in store. They can't do enough to help you and always make it a pleasant trip. The charity I work with has had a business account with you and I have been so impressed I have set up a current account. Reviewed on: 15th March 2021

friendly staffs and very helpful.

Every time when i visit to my local Southall branch, always enough staff members available to deal with my queries. very helpful staffs and knowledgeable. Reviewed on: 15th March 2021

Great bank very helpful and easy to set up account with!!!

Went in to open a current account to pay for my direct debits was seen by a member of staff and in less than 30 mins it was sorted. Great service would HIGHLY recommend!!! Reviewed on: 15th March 2021

Excellent customer services

Always helpful and understanding Reviewed on: 15th March 2021

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Freedom Current Account
from Danske Bank UK 4.09 from 2 reviews
FlexDirect
from Nationwide 4.73 from 375 reviews
Reward Platinum account
from NatWest 4.62 from 452 reviews

Want to see more from Metro Bank?

Young Saver
from Metro Bank 4.86 from 392 reviews
Instant Access Savings
from Metro Bank 4.80 from 484 reviews
Fixed Rate Cash ISA
from Metro Bank 4.78 from 110 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub