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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

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Very helpful and straightforward Reviewed on: 11th March 2021

good service

very good customer service friendly staff on line also was impressed with speed of answer of call to help me sort out new bank card Reviewed on: 11th March 2021

Perfect

Everything is so easy! Just perfect! Reviewed on: 11th March 2021

a role model for all banks

it just seems nothing is too much trouble for the customer service department. a very welcoming atmosphere in our local branch. you can see the customer service training being implemented throughout. Well done to all. Reviewed on: 11th March 2021

Best bank for customer service in England.

I have been a Metrobank customer for many years. I was the very first customer at the Canterbury (Kent) branch when I moved my account from Borehamwood. They have always been wonderful and they treat the ordinary customer as king. I have often been offered coffee, use of their customer toilets and they are very pet-friendly. Not stuffy or pretentious - exactly how a High Street bank SHOULD be. Reviewed on: 11th March 2021

brilliant online banking service as well as branches

very quick and efficient, always want to go the extra mile, so helpful and always friendly and attentive! Reviewed on: 11th March 2021

Highly Recommended

I have always found dealing with Metro either in Branch or on the phone a very straightforward and quick process Reviewed on: 11th March 2021

Very nice customer service.

The customer service for metro bank is one of the best I have experienced. Very quick and Helpfull Reviewed on: 11th March 2021

Amazing

Such a great bank and east to use service Reviewed on: 11th March 2021

Easy to deal with

A simple no frills bank, with UK customer service and simple products. Reviewed on: 11th March 2021

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