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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

weekends

Me gusta por que tiene servicio los fines de semana. Reviewed on: 11th March 2021

Amazing Customer Service

Nothing is ever too much trouble for anyone who works at Metro bank. They are super helpful, polite and always go that extra mile to make sure you have a great experience. Other high street banks should take note and follow suit! Reviewed on: 11th March 2021

Best Bank I have ever used, makes banking effortless.

I have used other banks before however, Metro's customer service is unrivaled. The attention to detail and diligence the staff has is exemplary. It makes the whole experience as a customer lovely. I am proud to be banking with Metro! Reviewed on: 11th March 2021

Vote

Very helpful and straightforward Reviewed on: 11th March 2021

good service

very good customer service friendly staff on line also was impressed with speed of answer of call to help me sort out new bank card Reviewed on: 11th March 2021

Perfect

Everything is so easy! Just perfect! Reviewed on: 11th March 2021

a role model for all banks

it just seems nothing is too much trouble for the customer service department. a very welcoming atmosphere in our local branch. you can see the customer service training being implemented throughout. Well done to all. Reviewed on: 11th March 2021

Best bank for customer service in England.

I have been a Metrobank customer for many years. I was the very first customer at the Canterbury (Kent) branch when I moved my account from Borehamwood. They have always been wonderful and they treat the ordinary customer as king. I have often been offered coffee, use of their customer toilets and they are very pet-friendly. Not stuffy or pretentious - exactly how a High Street bank SHOULD be. Reviewed on: 11th March 2021

brilliant online banking service as well as branches

very quick and efficient, always want to go the extra mile, so helpful and always friendly and attentive! Reviewed on: 11th March 2021

Highly Recommended

I have always found dealing with Metro either in Branch or on the phone a very straightforward and quick process Reviewed on: 11th March 2021

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