Write a review

Go to business site

Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

View other Metro Bank products

4.64

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

Read all reviews See your review

About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Fixed Term Savings reviews (223)

Review of the Metro Bank, Fixed Term Savings:

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

Always there for you when you need them!!

Metro Bank unlike others are there for you longer and answer the phone and queries so much faster than their competitors!! That doesn’t sound much but it’s a feature that counts in my busy business day. Reviewed on: 3rd April 2023

Best bank for years

I have been banking with Metro for many years and have always had great service and interest rates Reviewed on: 3rd April 2023

Metro Bank is the Greatest

Great service, lovely knowledgeable staff, stays open after work which is so helpful. Reviewed on: 3rd April 2023

Customer service

Very helpful . No long queues. Don’t have to wait long Reviewed on: 3rd April 2023

Great staff looking after my savings

It's a great bank staff always happy to help wouldn't trust anyone else with my savings would def recommend Reviewed on: 3rd April 2023

Excellent personal service!

Nothing is too much trouble for staff at Metro Bank in Bristol. From the initial phone call I was dealt with in a very friendly manner and my account was set up very quickly. Thank you Metro Bank!! Reviewed on: 3rd April 2023

Fantastic savings account

Easy to use, mostly online but help always available in the bank or on the phone if necessary Reviewed on: 3rd April 2023

Really helpful

Excellent service in branch. Really helpful staff and they supply very useful information Reviewed on: 3rd April 2023

Great bank

I have been with metro for 3 years and they are always on hand to help and if I'm not sure they will explain clearly Reviewed on: 3rd April 2023

Best service

Sharing of information and customer care Reviewed on: 3rd April 2023

Do you have a different Metro Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Easy access and notice accounts
from Paragon Bank 4.20 from 7 reviews
Savings
from Bradford District Credit Union 4.88 from 511 reviews
Savings
from Revolut 4.94 from 62 reviews

Want to see more from Metro Bank?

Travel Money
from Metro Bank 4.95 from 38 reviews
Instant Access Savings
from Metro Bank 4.92 from 481 reviews
Young Saver
from Metro Bank 4.89 from 392 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub