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Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

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4.64

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Fixed Term Savings reviews (223)

Review of the Metro Bank, Fixed Term Savings:

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

Amazing experience

Welcoming smile and warm welcome from Metro Bank staff and efficient customer service support Reviewed on: 3rd April 2023

Always excellent!!

Metro is fantastic! Open late and weekends, the cashiers are ALWAYS so friendly and helpful. Online banking is a doddle to use. I highly recommend them!! Reviewed on: 3rd April 2023

SO slow

Not a quick service. Closing accounts tooK ridiculous amount of time Reviewed on: 3rd April 2023

Perfect bank I recommend

I trust them Veliarnt damo I have saving account Reviewed on: 3rd April 2023

Good investment bank

The only bank with different products for customers that is different savings accounts and safe deposit service. Reviewed on: 3rd April 2023

amazing

metro is an amazing bank and i am happy to be apart of them its great they made it to the finals good luck Reviewed on: 3rd April 2023

Customer service

I like that the bank is open late and i have personally recieved exceptional customer service. All the staffs members are friendly. They create a warm atmosphere. Reviewed on: 3rd April 2023

Amazing bank

Great banking experience, easy for everyone for all users Reviewed on: 3rd April 2023

Best Bank

I would urge anyone looking for a new or better bank to take a long look at the Metro Bank as they are by far the Bank that offer you the best deal on the High Street in so many ways... M etro E asily T he R eal O ption Reviewed on: 3rd April 2023

Always available and Always pleasant & helpful

The bank itself has a clean calm atmospheres that is pleasant to visit Reviewed on: 3rd April 2023

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