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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Recommending bank to others

I opened my account with metro bank and it was very quick and staff were friendly and there was a low wait time. Reviewed on: 3rd April 2023

Cash Savings Account

Metro Bank makes it very easy to access and withdraw funds from a cash savings account into other accounts. The interest rates are great and I love how easy it is on the app to transfer money between accounts and how quickly you can switch from saving to spending Reviewed on: 3rd April 2023

Excellent

Convenient, easy to access savings account with interest Reviewed on: 3rd April 2023

Best bank ive had card with

They work 7/7 gave me replacement card straight away and the customer service is priceless. Keep up guys Reviewed on: 3rd April 2023

My Metro Experience

Initial reaction was I didn't know the company very well but it was worth a shot. Had my account for almost a year now and not had a single problem. Opened up my account online and they sent everything I needed via post very quickly. Highly recommend as an easy access savings account. Reviewed on: 3rd April 2023

IAS

Works well for me to help me budget and pay my bills on time. Works well alongside my current account Reviewed on: 3rd April 2023

Excellent, in person customer service

It is rare today to find a bank on the High Street that is open, and welcomes visitors/customers. The staff were so friendly and helpful, and it felt as though they had all the time in the world. Even more rare is the existence of toilet facilities for customers. Brilliant Bank Reviewed on: 3rd April 2023

Best Decision Ever

I’ve had my Metro Bank account since 2018, and never faced any issues or difficulties in dealing with them. Whether it is about standing at the queue or getting a query solved over the phone, everything has always been hassle free Reviewed on: 3rd April 2023

Amazing service!

I have been banking with metro banks for 9+ years and honestly could not fault them! They are always on hand to help whether it is in store or over the phone. I have had the best experience with them and have been recommending their banking services to everybody. 10/10! Reviewed on: 3rd April 2023

The bedt

Nothing short of excellent on every visit Reviewed on: 3rd April 2023

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