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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Service Guaranteed

Always on point in serving. Great staff. Thank you all Reviewed on: 4th April 2023

Easy

Fast east access even for an idiot Reviewed on: 4th April 2023

Accessible and modern.

Young, efficient and tech savvy frontline workforce. Their app features make banking with traditional (offline banks) easy and modern. Their rates are also decent. Reviewed on: 4th April 2023

Easy peasy

Every member of staff I meet is clearly well trained, professional and above all, friendly and approachable Reviewed on: 4th April 2023

Friendly

They are friendly and prompt to attend to customer needs. Reviewed on: 4th April 2023

Always resolve any issues

As every visit I leave with my issues, and questions at the door, as they have always been resolved or answered. Met with a friendly manor and demeanour that highlights Metro customer-focused ethos. Reviewed on: 4th April 2023

Amazing everyday bank

Easy access, a great online banking user interface, and overall simple to use. It is great that I can also go to the bank on any day of the week, without worrying that they are not open. Reviewed on: 4th April 2023

happy bank

Happy staff, happy place, what more is there to say Reviewed on: 4th April 2023

Professional

Always open, professional and most helpful. Reviewed on: 4th April 2023

Amazing

When I opened my account with Metro I was coming in with expectation from other banks. These expectations were not high, but the Metro team absolutely smashed it, they were super friendly and explained everything clearly. Would recommend to all my friends and family. Reviewed on: 4th April 2023

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