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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

Instant Access savings

Metro bank makes it so easy for me to access my savings through their easy to navigate mobile app. It especially comes in handy in emergencies and I can’t think of a better place to bank with Reviewed on: 4th April 2023

Easy access!

I can easily save, but also move my money across too all my metro accounts with the click of a button! Having the savings account means when I go out I can move money between accounts to limit my spending. I love it. Reviewed on: 4th April 2023

Great bank love it,have my savings with metro

Amazing customer service experience! My experience with the service is always great.and my kids love going to the bank with me because of the lollipop sweet Reviewed on: 3rd April 2023

Seamless banking

Metro comes across as an open and confidence inspiring organisation minus the stiff necked pompous staff at other places. Their app is excellent . Banking needs are catered to seemlessly Reviewed on: 3rd April 2023

Good customer service

Metro bank have the best customer service Reviewed on: 3rd April 2023

Brilliant service

The staff are helpful,polite and are always smiling. Reviewed on: 3rd April 2023

Very good service

entartained by frienly and helpful staff Reviewed on: 3rd April 2023

Easy Access Bank

Easy to open account and easy access to everything whether online or at branch.. and very convenient for it’s opening hours . Reviewed on: 3rd April 2023

great service

very friendly and helpful staff. Reviewed on: 3rd April 2023

Real people giving real service.

I opened a savings account with Metro Bank completely online there’s no hitches or problems. I was impressed with the service online and the ease of using the app. When I finally visited the bank, I was so impressed with the attitude and helpfulness of the staff. They welcome and help as you would expect to be treated by someone who owns their own business. It is always a pleasure to go into the branch and get treated like a human by real people. Reviewed on: 3rd April 2023

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