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Metro Bank: Instant Access Savings reviews

Name: Instant Access Savings
Rating: 4.92 (481 reviews)

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4.92

Based on 481 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

3 star

2 star

Latest highest rating:

5

I’ve been a customer for many years now and have had... I’ve been a customer for many years now and have had zero issues which is what you want from your bank. Reviewed on: 12th June 2025

Latest lowest rating:

1

Dont know arse from elbow Total cowboys, but hey if you don’t need the bank to do anything other than just get wages paid in and withdraw. Anything else is above what they are ... Read more Reviewed on: 3rd April 2023

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Instant Access Savings reviews (481)

Review of the Metro Bank, Instant Access Savings:

Had a good rate but very poor customer experience

I'm someone that tends to move my money around in order to gain the best interest. I have had two accounts with Metro... a fixed term saver and also an Instant Access account. My general experience was good based on their interest rates at the time I opened the accounts but due to other financial institutions offering much better rates I moved my money from Metro to those. That was over 18 months ago. I didn't think much about that and feel that is standard practice. However, relatively recently I received an email which was followed up by the same in a letter that stated that shortly they'll be closing my accounts with them... which is following a review that they made the decision that I will not be able to bank with them any longer. Which is followed by the following statement... Banking with us in the future... We won’t be able to offer you any new banking services in the future. If we are asked for a status report about you or your account(s), we will reply that we can’t express an opinion. It kind of left me baffled and a bad taste in my mouth... it was as if I had done something wrong. I used them purely as saving accounts and didn't ever have any contact with them. They met my needs whilst I invested in them until I invested my money elsewhere. I never emailed them or contacted them about any service issues and nor had they been in touch with me. For them to state that I will never be able to bank with them again... all felt a bit odd but that is fine by me. Their interest rates are lower than their competitors so I would not be looking at banking/investing with them again but after receiving such a communication from them I am glad I will not deal with them again. I am assuming it is some automated system that generated the notification after eighteen months of inactivity but from a customer relations standpoint then it does little for someone to speak positive about them. I would suggest that they review their systems and automated messages. Ironically a week or so later I received an email stating that they are up for a British Banking award and would like me to leave a review... it is my pleasure to do so! Reviewed on: 19th March 2023

A cut above the rest!!!

The most convenient, reliable and accessible bank in the UK. Well done Meteo for making banking simple! Reviewed on: 3rd April 2023

Customer Journey

I have the best Customer Journey each time i have contact with Metro Bank, so professional and caring. Reviewed on: 3rd April 2023

Brilliant customer service

I have always been assisted by them with all of my accounts and think it's a good way for children to save with their own account. Reviewed on: 3rd April 2023

Helpful and easy

Was so easy to set up and use, don't have to have a book or card and great to get easy access to my money Reviewed on: 3rd April 2023

Banking with a difference

Metro Bank goes above and beyond for its customers, starting with customer service and a lovely friendly set up, to the times the store is open throughout the whole week - so easy for us to pop in with the children and dog to pay their money in. Fabulous support in the local community too with the work they do with Birmingham Dogs Home. Keep up the great work! Reviewed on: 3rd April 2023

instant access savings for pensioners Ashford Kent

we are pensioners and have always saved Metro bank services are excellent whenever we have a query or questions about our account they always give us time as we have concerns regarding new technology their professional support is always outstanding Reviewed on: 3rd April 2023

Best Bank

It's great bank with good customer service. Which makes me happy and satisfied at all aspects. Reviewed on: 3rd April 2023

Easy to use online saving

Helpful and friendly staff that help you with queries and when you get locked out of your account Reviewed on: 3rd April 2023

Easy convenient banking

We chose this bank due to the opening hours and late evenings weekends, as working full time made doing general banking like paying in money and cheques was a difficult task. We love the change counting machine too. When our daughter was born it was a no brainer to open her a savings account with the same bank. We have always found the staff very helpful and friendly, and any banking we need to do is always a simple and smooth process. The app is also really easy to use. We highly rate this bank and would 100% recommend it to anyone thinking about opening an account with them. Thanks Reviewed on: 3rd April 2023

Helpful staff

Recently opened safety box, noted very humble and helpful staff. Very efficient service Reviewed on: 3rd April 2023

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