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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Always helpful, ideal banking solution for a small b...

5
Always helpful, ideal banking solution for a small business. Reviewed on: 19th March 2026
Stephen L's avatar
Stephen L

Highly recommended, tidy!!

5
Very happy with Mettle and the customer service is excellent when I have been faced with a problem. I’m only a small business and it’s great not to have to pay business fees. Highly recommend Mettle as I already do to everyone. Reviewed on: 19th March 2026
Amanda T's avatar
Amanda T

Great live chat.

5
Always straight through to a real person on the live chat. Reviewed on: 19th March 2026
Simon W's avatar
Simon W

Supporting Small Businesses in a meaningful way

5
The mettle business bank account is a vital tool for my small business. Especially with the cost of living, having a free and easy to use account to manage my income and expenditure helps me run my business. Especially with the MTD coming into effect, the integration with FreeAgent is also a fantastic tool for business of all sizes to make use of. If there was one thing I'd wish to see moving forwards, would be a closer integration between Mettle and FreeAgent to further help when MTD come in. Reviewed on: 19th March 2026
Chris O's avatar
Chris O

Thumbs up!

5
As a sole trader I’ve always found Mettle easy to use and when I’ve needed to contact customer service they’ve always been fast at responding and very helpful. Reviewed on: 19th March 2026
NJ's avatar
NJ

Mettle ae always there for me when I need help

5
Mettle ae always there for me when I need help Reviewed on: 19th March 2026
Sylvester O's avatar
Sylvester O

I swapped to using Mettle at the begining of the fin...

5
I swapped to using Mettle at the begining of the financial year last year. It has been brilliant. The integration with Free Agent is great. Very user friendly and has all the functionality I need to run my business. Would highly recommend. Reviewed on: 19th March 2026
Emma F's avatar
Emma F

Whenever I have a query they are always quick to...

5
Whenever I have a query they are always quick to repond Reviewed on: 19th March 2026
ERICA H's avatar
ERICA H

Easy to understand esp.

5
Easy to understand esp. linking with Freeagent Reviewed on: 19th March 2026
Megan E's avatar
Megan E

Perfect for small business and sole traders

5
I have a small business and it is a bliss to have mettle . It covers all my needs and so easy to work with . Reviewed on: 19th March 2026
Olesia T's avatar
Olesia T

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