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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.82
Based on 4,591 reviews, last reviewed 21st Jun 2026
30% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Exceeded expectations: super user friendly. I have recommended Mettle because my experience has been so positive on all levels. Reviewed on: 21st June 2026
Juno's avatar
Juno

Latest lowest rating:

1

Mettle has been a good business bank for me to... Mettle has been a good business bank for me to use Reviewed on: 8th May 2026
Gavin 's avatar
Gavin
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4591)

Mettle: user friendly & helpful features

5
Mettle has been so easy to use, and set up. Easy to navigate creating new invoices, for example, and matching transactions. The interface is fresh, user friendly and easy to navigate. I love the pop up notices that inform of incoming payment or task, and I like the prompt to complete book keeping tasks - this is super helpful and satisfying when everything is completed! This helps the business owner keep up to date with small accounting tasks - brilliant. I would like to see a total in the account somewhere (currently you see what is in the current account, and what is in pots). Also the 'help' is AI and did not quite answer my question, but I understand that is currently the way of the world (AI customer services). I have not tried to call Mettle for anything yet, but I do trust there would be a very good response, if I needed to speak to a person. I am looking forward to syncing with Freeagent, which is free with Mettle, which is really helpful. I also really appreciate the option to bank online via laptop /PC (not just on the phone). All round I would highly recommend Mettle to small business owners. While my income is small compared to many businesses, I feel part of a community and the features help both small and larger businesses alike. Five stars! Reviewed on: 19th March 2026
Susan N's avatar
Susan N

Mettle is great for realtime bank feeds with Xero

4
Mettle is great for the free banking ie no monthly fees and no transaction fees unlike many other business banks, the real time feed with Xero is also brilliant as a bookkeeper which is why we recommend to all our clients to use Mettle Reviewed on: 19th March 2026
Millie O's avatar
Millie O

I use mettle alongside FreeAgent

5
I use mettle alongside FreeAgent for a perfect solution to my bookkeeping. The mettle business bank account is so easy to use. I wouldn’t bother looking elsewhere and if someone said there’s something better it still wouldn’t change my opinion. Reviewed on: 19th March 2026
Robert 's avatar
Robert

Tech Savvy & Stress-Free!

5
As a woman and a pensioner adjusting to new Tech. I expected a banking headache…… but Mettle is just easy! It links to my Freeagent and keeps me sorted. My accountant is going to be thrilled! P.S. Doing my accounts from the sofa with a cuppa is my new favourite thing….. Reviewed on: 19th March 2026
Trinny's avatar
Trinny

Generally fantastic.

4
Generally fantastic. Low debit card limits has been the only thing that could be improved. Reviewed on: 19th March 2026
Sam M's avatar
Sam M

Very user friendly

5
As a sole trader, the free business banking app is ideal. It's super easy to use, even for a total techophobe like me! Reviewed on: 19th March 2026
Kay M's avatar
Kay M

Excellent app.

5
Excellent app. Perfect integration with Freeagent though it would be nice if custom cagetories from FA could make their way back to Mettle. Reviewed on: 19th March 2026
D B's avatar
D B

Online banking at it's best

5
Just because this is an online only bank don't be fooled that you only get Ai & robots, these people are genuine humans. I can't fault Mettle at all, I have had a few issues with suspected fraud and lost card and the team have been straight on the case fighting my corner and come through with great results, I feel better looked after than any high street bank, that's if you can find one these days. Ala in all an amazing bank with a great team. Reviewed on: 19th March 2026
Ian W's avatar
Ian W

best online account

5
a simple and easy to use account that has been great from day1 Reviewed on: 19th March 2026
stuart h's avatar
stuart h

Mettle is simple to set-up and use.

5
Mettle is simple to set-up and use. Reviewed on: 19th March 2026
Stephanie L's avatar
Stephanie L

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