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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Great no nonsense service, easy to use the app

5
Great no nonsense service, easy to use the app Reviewed on: 28th February 2026
PCH 's avatar
PCH

Great account for small business very intuitive.

5
Great account for small business very intuitive. Reviewed on: 28th February 2026
MP's avatar
MP

Experience has been 100% positive.

5
My experience has been 100% positive from the day I opened an account with them. Always on hand for advice and to help with amy queries, no matter how small. Quick to reply on the app and easy communication over the phone. Reviewed on: 26th February 2026
The Artisan Shoppe's avatar
The Artisan Shoppe

I've had no issues with Mettle since joining them ov...

5
I've had no issues with Mettle since joining them over three years ago Reviewed on: 26th February 2026
Tim Martin's avatar
Tim Martin

What’s not to love ?

5
It’s free with free accountancy hmrc compliant software someone’s always available on the chat and easy to use what’s not to love - oh and there’s even interest given on a savings pot of your choosing Reviewed on: 24th February 2026
Laura 's avatar
Laura

Very good, needs small adjustments to be excellent.

5
Very good, needs small adjustments to be excellent. Made suggestions they said they will take on board. Still waiting to be implemented. Reviewed on: 24th February 2026
Kevin B's avatar
Kevin B

Perfect for Sole Trader Banking

5
I’ve been using Mettle for a while now, and it truly is a brilliant service. The standout feature for me is the seamless, free access to FreeAgent. Having my banking and accounting software synced perfectly saves me hours of manual data entry every month. The app is intuitive, the setup was painless, and the fact that FreeAgent is included for free makes it an unbeatable value proposition for small businesses. Highly recommended for anyone looking to simplify their finances. Reviewed on: 24th February 2026
Warren A's avatar
Warren A

Free banking

5
Came to you because santander decided to charge me even though when i went with them 20 years ago, they said id have free banking for life. But that changed last October when they started charging me. Reviewed on: 23rd February 2026
Z Wool's avatar
Z Wool

No charges to use account.

5
So easy to use. No charges to use account. Easy access to customer services. Reviewed on: 23rd February 2026
Paul M's avatar
Paul M

Perfect bank account for setting up my small business

5
I set up a Mettle business account when first setting up my own business in 2025. I shopped around to compare lots of different bank accounts to see what would suit me best and Mettle seemed to tick all the boxes. I cannot fault the service in any way; it was so easy to set up, has access to great additional tools such as Freeagent and it has worked perfectly in supporting my new venture as self employed. I have only rated customer service as I have not needed to use this service as of yet. Reviewed on: 23rd February 2026
Jess's avatar
Jess

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