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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Good business bank with great perks like a free Free...

3
Good business bank with great perks like a free FreeAgent account. But the app isn’t great and often rejects payments on the first couple of tries. Reviewed on: 29th January 2026
Luci F's avatar
Luci F

Frustrated by lack of international payments.

3
Frustrated by lack of international payments. Otherwise, great! Reviewed on: 29th January 2026
Shakira S's avatar
Shakira S

I've used Mettle for years and find it simple and ea...

5
I've used Mettle for years and find it simple and easy to use. The staff are very helpful in the chat function. Reviewed on: 29th January 2026
Vanessa S's avatar
Vanessa S

Very user friendly

5
Easy to set up and I find the ‘pots’ a great way to put money aside. All in all Mettle is very user friendly especially when linked to FreeAgent account software. I set the account up to help with ‘making tax digital’ and have found the whole experience very easy. I have already recommended Mettle to a friend , he loves it too and we both received £50 referral which is great. Reviewed on: 29th January 2026
HPL's avatar
HPL

Easy to use, and customer service is prompt and help...

5
Easy to use, and customer service is prompt and helpful. Perhaps a few more categories could be added as more prone to Office Environment types rather than say Service/Spares etc. Reviewed on: 29th January 2026
Darren B's avatar
Darren B

Mettle - It works!

5
Mettle is streamlined, productive and simple to use. Ticks the boxes. Reviewed on: 29th January 2026
Tommy Garrett's avatar
Tommy Garrett

Love that mettle connects with free agent has made m...

5
Love that mettle connects with free agent has made my life so much easier and both free is a win for my small business as we grow funds are limited Reviewed on: 29th January 2026
Natalie 's avatar
Natalie

The app is very easy and reliable to use.

5
The app is very easy and reliable to use. When I’ve had technical issues the online chat with customer support without bots has been greatly appreciated and always resolved easily and quickly. It’s easy to save and manage my money with pots which I earn interest on. I can also run reports for my year end and easily match off my receipts to invoices. It saves me time and money! Reviewed on: 29th January 2026
Liz E's avatar
Liz E

Great for small businesses

5
I joined this bank for my small business last year, I find the app and tools really useful. The only thing that would improve this more might be a short video to explain the usage and all the features. The added bonus of having FreeAgent access is welcome. I would 100% recommend Mettle to other small businesses. Reviewed on: 29th January 2026
Class's avatar
Class

Mettle works excellently with Xero

5
Mettle works excellently with Xero, when a customer pays you, the money goes in immediately and you get a notification. Reviewed on: 29th January 2026
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Plumbing and Heating company

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