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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

It works, it doesn't cost much, and I get my account...

5
It works, it doesn't cost much, and I get my account software for free! Reviewed on: 23rd January 2026
Richard W's avatar
Richard W

Great business banking for self employed.

5
Great business banking, especially for self employed. It has pots for tax or profit etc, and comes with access to FreeAgent for your accounting, perfect! Reviewed on: 23rd January 2026
Sarah M's avatar
Sarah M

I love my Mettle account.

5
I love my Mettle account. It is free and simple to set up my FreeAgent connection. Reviewed on: 22nd January 2026
Ben B's avatar
Ben B

Nearly 1 year review

5
I have been using mettle for nearly a year to run my business banking and it’s so helpful with logging orders for me and I add receipt’s,and alerts when money is added to the business account Reviewed on: 22nd January 2026
Louise T's avatar
Louise T

A great bank for some traders and small businesses.

5
A great bank for some traders and small businesses. Great features for what I need and. Want from banking. Reviewed on: 22nd January 2026
StuC's avatar
StuC

Great banking app for business - helps with saving a...

5
Great banking app for business - helps with saving and separating into tax pots etc Reviewed on: 22nd January 2026
Amy B's avatar
Amy B

Good easy to use bank service.

4
Good easy to use bank service. If the savings account interest rate was more competitive it would be top marks. Reviewed on: 22nd January 2026
Elizabeth R's avatar
Elizabeth R

Great banking system for start ups

5
Great banking system for start up business that offers accounting services and easy income and expense tracking Reviewed on: 22nd January 2026
James B's avatar
James B

Absolutely terrible experience

1
This has been an absolutely terrible experience characterized by shocking service and a complete lack of operational awareness. We attempted to open a new business account with Mettle and what we encountered was the definition of unacceptable. First, there is no direct contact number, meaning every interaction is forced through the app — which would be fine if the app actually supported basic customer management. It does not. The app clearly states that after you submit your application and answer all questions, you should receive a response within 72 hours. We have been waiting for over a month and a half without any meaningful update. The only interaction we received in this entire period was approximately three weeks ago, when the app requested clarification about the exact nature of our business. We responded immediately. Two days later, we received an email from an agent asking the exact same question, demonstrating that internal communication is either nonexistent or completely ignored. We replied stating that the question had already been answered — and since that moment, there has been absolute silence. This is embarrassing service and reflects a serious failure in customer management. There is no transparency, no accountability, and clearly no understanding of what is happening within your own onboarding process. A bank that claims to support businesses should not be incapable of handling something as basic as an account setup without leaving clients in the dark for weeks. It is obvious at this point that we do not need this bank, and we would strongly caution any business considering Mettle to rethink placing their trust in an institution with such disorganized and apathetic service standards Reviewed on: 19th January 2026
JG's avatar
JG

A pleasure , works efficiently and effectively

5
A pleasure , works efficiently and effectively Reviewed on: 9th November 2025
thomas h's avatar
thomas h

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