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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Very seamless experience with a robust mobile applic...

5
Very seamless experience with a robust mobile application that supports integration with Freeagent accounting software. Reviewed on: 24th March 2025
Matthew P's avatar
Matthew P

Great banking product and app

5
Great banking product for small businesses, excellent application process and service Reviewed on: 24th March 2025
Craig p's avatar
Craig p

Very good live chat when needed.

5
Very good live chat when needed.James is very good Reviewed on: 24th March 2025
Stephen m's avatar
Stephen m

Great banking for my micro business

5
I’ve enjoyed using Mettle banking for my micro business, it’s made life much easier. I particularly like the notifications to categorise transaction & the reminder to add the receipt. I’ve had no problems so far so I haven’t had to contact customer services, so no comments on that side of it. Really enjoy having the access to FreeAgent too. Reviewed on: 24th March 2025
Laura J's avatar
Laura J

Brilliant bank.

5
Brilliant bank. Over 3 years and I've never had a problem. And if I've had any questions it's rite there when you need to get in touch.. thank and hope to be with mettle for many years to come Reviewed on: 24th March 2025
Leon loc's avatar
Leon loc

Mettle gives me all I need to run my taiji school

5
I run a small martial arts schoool - Mettle gives me all I need including (to my surprise) access to Freeagent, excellent value and utility. Highly recommended!! Reviewed on: 24th March 2025
John L's avatar
John L

Generally very happy with Mettle and Free Agent

4
Generally very happy with Mettle and also the Free Agent accounting software, which is included free of charge. I wasn't aware that I can now email or call Mettle if I have any issues, as I thought it was only via the in-app chat. So that is better than the previous Mettle account I had. However, It may be useful if you could pay money in via NatWest machines (not the counter) in branch, instead of only at the Post Office. Reviewed on: 24th March 2025
Helen D's avatar
Helen D

Great Bank and App

5
Really easy to use, shows all the information you need. I like that you can have pots to save money. Making an invoice is really simple and I like that you can access your pin if you forget it! I like that the app is really user friendly and simple to use, there are no fancy or complex bits to it. Best banking app I have Reviewed on: 24th March 2025
Alex B's avatar
Alex B

Easy to use

5
Easy to use, quick responses when I have needed assistance. Reviewed on: 24th March 2025
The Blissful Group 's avatar
The Blissful Group

Does what I need it to do.

5
Works well. Does what I require it to do. The invoicing aspect could be a bit slicker. I like the automatic savings aspect setting the percentage I want it to do. Reviewed on: 24th March 2025
Martin B's avatar
Martin B

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