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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
Read all reviews Write a review

About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Helpful support and easy to use app on phone and...

5
Helpful support and easy to use app on phone and pc Reviewed on: 18th March 2025
WTSPRING's avatar
WTSPRING

Mettle has been a game changer for my small business...

5
Mettle has been a game changer for my small business and their responsive customer care team have solved any issues quickly! Reviewed on: 18th March 2025
Genevieve D's avatar
Genevieve D

Very impressed

5
I only rated customer service neutral because I haven’t needed to use. My online and app use has been hard to fault, generally very impressed by Mettle Reviewed on: 18th March 2025
GS's avatar
GS

Great service

5
Great service , never let down . Highly recommended. Reviewed on: 18th March 2025
Anonymous A's avatar
Anonymous A

Perfect for a small business

5
I wanted to remove unnecessary costs and all the hassles that are associated with business banking. Simple to set-up, simple to use and also comes with some really useful features such as: Invoice system, ability to categorise transactions and a neat little function called 'Pots' which allows you to create a separate payment area or 'Pot' to transfer money, handy for your tax! Reviewed on: 18th March 2025
Kris T's avatar
Kris T

Mettle Gives Me Confidence :)

5
Prior to Mettle, I was with two other banks that offered business accounting. Both didn’t hit the mark for various reasons. It was only when I discovered Mettle that things changed. The platform offered an incredibly simple yet comprehensive package that covered all my needs. With the ‘rules’ feature, I can automatically send money to different pots, ensuring I am saving what I need for my business to grow. I have also taken advantage of the ‘categorising’ and ‘documenting’ features for business expenses that seamlessly sync with the FreeAgent tax tool Mettle also connects with. I have full confidence in Mettle and cannot recommend it enough. I only regret not finding this sooner. Reviewed on: 18th March 2025
S R's avatar
S R

The app it’s very intuitive and easy to use; everyth...

5
The app it’s very intuitive and easy to use; everything I need for my business is now extremely accessible and fast! The customer service/support is always professional and efficient. Wouldn’t try any other bank app Reviewed on: 18th March 2025
Laila W's avatar
Laila W

Excellent bank, support is incredibly helpful And pr...

5
Excellent bank, support is incredibly helpful And prompt. Have recommended to many and will continue to do so. Reviewed on: 18th March 2025
Abdul S's avatar
Abdul S

Very easy to use

5
Banking with Mettle for a small business owner is very easy and straightforward. I particularly like being able to allocate funds to different pots and that I can use FreeAgent to keep my books up to date. Reviewed on: 18th March 2025
Catherine W's avatar
Catherine W

Great App and Good Service

5
User friendly, reliable app with good customer service support both within the app and on the phone. Automatic sifting of a percentage of incoming monies to set 'pot's is useful and has the bonus of gaining a little interest. Reviewed on: 18th March 2025
Roy B's avatar
Roy B

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