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Mettle by NatWest: Business Banking reviews

View other Mettle by NatWest products
4.93
Based on 4,580 reviews, last reviewed 4th May 2026
917% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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95%
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Latest highest rating:

5

Outstanding bank for small business The reason behind the good experience mark with customer service I gave is that I have not had to deal with them but I am pretty sure that if needed t... Read more Reviewed on: 4th May 2026
Rafal G's avatar
Rafal G

Latest lowest rating:

1

Constantly Threatened. Totally Unreliable. Bombarded by intrusive and illegal questions. I am constantly asked to provide them copies of my invoices to justify payments going into the account o... Read more Reviewed on: 21st April 2026
Gavin Renwick's avatar
Gavin Renwick
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About this product

Mettle by NatWest offers a business bank account tailored for sole traders and limited companies with up to two owners. Key features include the ability to earn interest on savings, automatic tax savings, customizable invoices, and integration with accounting software like FreeAgent, Xero, and QuickBooks.

Do you have an account with Mettle by NatWest? Please leave a review with Smart Money People to help businesses like you make better choices.

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Mettle by NatWest Business Banking reviews (4580)

Great customer service, great bank!

5
Great customer service, great bank! Reviewed on: 9th April 2026
Laura S's avatar
Laura S

Great value for money easy to use app.

5
Great value for money easy to use app. Reviewed on: 9th April 2026
P G's avatar
P G

Such an easy to use service that ticks all the boxes.

5
Such an easy to use service that ticks all the boxes. The customer service is also excellent which is where I find a lot of others often fall short. The app is so easy to use and has fantastic features to make the day to day tasks easy (such as invoicing). Well done to the Mettle team! Reviewed on: 9th April 2026
Nick C's avatar
Nick C

Easy to use, great that it comes with free agent.

5
Easy to use, great that it comes with free agent. Made doing my tax return super easy. Mettle was actually recommended to me by an accountant friend when I was starting out my business and I'm so glad she did! Knowledge hub is super useful as well. Reviewed on: 9th April 2026
Dani Letherby's avatar
Dani Letherby

All as advertised, tie in with Free agent is such a...

5
All as advertised, tie in with Free agent is such a bonus Reviewed on: 9th April 2026
David 's avatar
David

Very easy and friendly service.

5
Very easy and friendly service. Step by step easy to follow Reviewed on: 8th April 2026
Nosheen 's avatar
Nosheen

Easy to use App with loads of valuable features

5
Easy to use App with loads of valuable features that I didn't realise I needed until I discovered them. I have no complaints :) Reviewed on: 8th April 2026
Susan K's avatar
Susan K

Free to use.

5
Free to use. Great app. Works well with Free agent accounting app Reviewed on: 8th April 2026
C P's avatar
C P

Go for the best Bank, Mettle

5
Mettle has always been customer care supportive, friendly without question. Always there ‘on the end’ for advice and help and look after my money which of course is most! Would recommend any company to look at Mettle and invest to look after them. Reviewed on: 8th April 2026
Paul M's avatar
Paul M

Everything is easy to access via the app.

5
Everything is easy to access via the app. So if I need an update to when I’m out of the office it’s easy to get the answer Reviewed on: 8th April 2026
John C's avatar
John C

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