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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Closing everyone’s account but not signed up to the...

1
Closing everyone’s account but not signed up to the switching service, won’t give you a list of payees, complaints team don’t bother to read Reviewed on: 9th October 2024
Debbie c's avatar
Debbie c
Reply from Mettle by NatWest Hi there, Thanks for sharing your feedback. We’re sorry to hear that you’ve had issues with your Mettle account and with the switching process. We’re asking customers to switch to our new bank account so that we can provide them with new features and products that we hope will make managing their business finances easier in the future. These features include savings pots, a tax estimate and timeline, and FSCS protection, with more to come. We’re aiming to make the process as seamless as possible, but we’re aware that some of the steps required may be less than ideal. We think that although the short-term process takes a bit of time, the long-term benefits we’ll be able to provide our customers makes it worth it. If you’d like to speak to us about any of the issues you’ve had with your account or the switching process, please drop us a message in-app and one of our support team will be happy to help. Response date: 9th October 2024
Mettle by NatWest's avatar
Mettle by NatWest

been using this account for around a year now for my...

5
been using this account for around a year now for my online shop, and it's the best I've ever used and free unlike other business account out there. great app to , create invoice , all the usual stuff but absolutely free. If anyone is wanting to try it open an account and enter co de G4KQM in the app make a transaction of any amount and you will be rewarded with £50 what's not to like , you wont look back after using this account Reviewed on: 28th May 2024
Sam Dawson's avatar
Sam Dawson

Finally found the best business account

5
I’ve tried several business bank accounts and Mettle are by far the best. Everything is seamless but the game changer is their tie in with a Free Agent which is the best accounting software for a small limited company like mine. Reviewed on: 12th April 2024
Colin M's avatar
Colin M

I was using another bank for my business services bu...

5
I was using another bank for my business services but unfortunately it was really hard to conduct my banking but with Mettle everything is much easier. Reviewed on: 12th April 2024
Ulfet S's avatar
Ulfet S

Chose Mettle as a sole trader

5
Chose Mettle as a sole trader because of easy online and app use. Getting to a bank branch is not possible or easy from where I live.i can deposit cash via my post office too. Reviewed on: 15th February 2024
AndyKnillArt's avatar
AndyKnillArt

Great onboarding help with tax and free!

5
Great onboarding help with tax and free! Reviewed on: 30th January 2024
Tomade's avatar
Tomade

No communication at all,nobody knows nothing,all pay...

1
No communication at all,nobody knows nothing,all payments tryed to made declined,i couldn.t receive payments,i can.t withdraw money,i can.t transfer money,and the problem is stll ungixed,it is the 3rd day fighting with them and asking them to solve it as i am left without any money because of them.Do not even think to do banking with them Reviewed on: 19th January 2024
Florina B's avatar
Florina B

Unable to pay staff, bills or withdraw money for over a week!

1
I tried to make a withdrawal at a cash machine, which was declined. When I contacted support it took them 14 days to rectify. I then went on holiday and the issue happened again, leaving me unable to pay staff wages the week before Christmas. I reported this to support and as I speak, the issue has not been fixed after 7 days AND their support responce is "we will notify you once thisnis resolved." I cannot withdraw or transfer my own money! If you need a business account go elsewhere, mettle will kill a small business before its had chance to grow by stangling its cash access. Reviewed on: 20th December 2023
Steve Mullen's avatar
Steve Mullen

WOULD GIVE 0 IF I COULD

1
Terrible service, do not protect you against scams and will not honour or refund under the code. Will clutch at straws to not refund you and incredibly unhelpful. Does not have a 24/7 fraud department either ! Reviewed on: 5th September 2023
Rosie Wilcox's avatar
Rosie Wilcox

Terrible Service and no agent to help!!

1
Terrible to open an account, No Help... the agent do not reply... therefore leaves you stuck for days... no phone communication!!! it is a terrible bank to even think about as there is no help... they simply take your money and provide no services..... i am disgusted with Natwest & Mettle bank. Barclays was better... i recently transfered over from Barclays and now, I am definitely regretting it! poor service, not worth your time or investment!!! Reviewed on: 17th June 2023
Jamal Hamid's avatar
Jamal Hamid

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