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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

View other Monese products

4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

Avoid this service at all costs.

I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Reviewed on: 17th January 2025

Monese is a bunch of thieves !

Monese is a bunch of thieves !! They closed and blocked my account. I can´t do nothing to have my money of refunds back. I can't have the money of payments returns. If you pay with paypal with mobnese card, and if paypal refund you, you loose all money. THIEVES. You have been warned Reviewed on: 19th August 2022

Poor

I damaged my mobile phone and replaced it 8-10weeks ago. I'm using a new handset now. I work on a building site and damages can occur easily. I have used this app for 5-6 years. As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working. My wages were paid into this account, which I have been unable to withdraw or transfer. I have a family with kids to provide for. I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service. I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred. I have emailed ever day for 10 weeks now but nothing. None of this has been actioned. I, four years ago, sent my new mobile number/email address which has not been updated. It's a really sick and disgusting service. I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04 I simply want to close this account The stress this has but on me is too much. Reviewed on: 4th August 2022

If you want to loose your money try Monese

Immagine you have ám account you can use when you make holidays.you transfer Always money tó this account when you make holidays.no more Than max 200 euro one .you do it 3 yrs.and all of a sudden ín the middle of your holiday you get an email saying we ve closed your account.WHAT? And you can not call anyone because of my work I have been checked several Times and you are criminalised by them.and they do not answer your email.Lying they did not get any alternatíve account details.They are criminals.they want your money they closed my account with 70 Euro.but if you have your salary ön this account? Avoid them! Reviewed on: 30th July 2022

Account blocked

Is the most badly bank ever DO NOT OPEN ACCOUNT WITH MONESE Reviewed on: 14th July 2022

The worst bank

Stole all my money 10.000€ No customer support after you claim your money bank or try to transfer Reviewed on: 2nd July 2022

fraud stay away

fraud stay away they will block your account suddenly when you have good money in the monese account Reviewed on: 7th June 2022

Bad customer service

They always take a lot of time to respond. But they blocked my account more than a month ago and haven't answered any of my emails. Reviewed on: 16th May 2022

Scammers - Stay away!

Like hundreds (or even thousands) of people before me already wrote, Monese became a piece of garbage of a company, they keep blocking customers' accounts for no particular reason, out of the blue you just get an email letting you know that your account has been closed with all your money blocked. I only used this card to make small purchases while abroad and only transferred money when I needed it so luckily I only had a very small amount on the card but many people had all their savings on their accounts and apparently there is no customer service, nobody replies? I wonder what is going to happen but it looks like to me that Monese might declare bankruptcy soon so I suggest everybody take your money and run. This company is not a bank, they are a gang of scammers and fraudsters. If you had any business with them and got scammed, your account got blocked and your money taken, report them to every possible authority. This is the only way to have a chance at getting your money back. If you are thinking about opening an account: just don't. Choose Revolut, Wise, N26 or any other reputable online bank but stay clear from this piece of crap. Reviewed on: 14th May 2022

Blocked my account

They have frozen my account and left left me in poverty. I am disabled and will have to use a food bank. Terrible! Please post a review on either the AppStore or Android if your having issues. It’s the only way they’ll respect their customers. Reviewed on: 12th May 2022

how I unfroze my account

had my account frozen for no reason, no one responded to my email with a an actual reason as to why. Had to contact SolverX to solve this for me and that's how I got my money back Reviewed on: 4th April 2022

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