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Monese: Money Account reviews

Name: Money Account
Rating: 4.7 (5954 reviews)

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4.70

Based on 5,954 reviews, last reviewed 21st Aug 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

Easy and convenient

I've had my 3 accounts (£, € and RON ) for about 6 years now. They are easy to manage from the same app and very useful for people that travel. You can move money instantly between the accounts with pretty good exchange rates. Reviewed on: 20th March 2024

Blocked account

Same problem as with everyone else at about the same time. I just changed my phone and my account has been blocked for over a month now. I have not been contacted and don't tell me to wait i have been waiting for way longer than anyone should. This is obviously some scam going on with all the online banks because the complaints for blocked accounts have gone way up all at the same time. Do NOT by any means use these types of online "banks". You'd end up with no money and a ton of headaches. Reviewed on: 10th September 2021

AVOID At ALL COSTS !!

Extremely poor customer support ! Hidden fees ! you have to top up with money to see their exchange fees. they kinda force you to buy their card, and there is no option to cancel the order if you do it by mistake. I am worried to keep my money in this online banking... What door am I gonna knock if my money will disappear? Reviewed on: 10th September 2021

Blocked account

Scam All I did was change my phone then my account was blocked! No telephone number to be able to talk to someone just emails which say wait for contact from our compliance team! Not heard a word from the compliance team tried so I will be reporting Monese to the financial ombudsman this is not a way to run an online bank total scam! I want MY MONEY BACK! Reviewed on: 6th September 2021

Reply from Monese Hi Arturs - sorry to hear you're having issues with your account. If you've already emailed our team, then please wait for them to come back to you with an update. They'll be with you as soon as they can. Response date: 9th September 2021

SCAM BANK

My account has been blocked since May till now no response from this stupid bank, over £2000 and no one is saying anything. I have reported to FSA to help track this rogues and get my money back. Reviewed on: 5th September 2021

Reply from Monese Hi Adedoyin - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 9th September 2021

Best online bank

Quick customer care service and services always improving Reviewed on: 3rd September 2021

Absolutely unpleased

I've reset my passcode and got my account blocked , I've been sending emails for days and no respond , I'm relying on this account for my salary but never again , I used to like monese a lot but now if my account and my money are not back I'm going to sue them . Reviewed on: 3rd September 2021

Reply from Monese Hi Hanan - sorry to hear you've experienced issues accessing your account. We've just checked with the team and understand these should have been resolved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 9th September 2021

AVOID

Monese have blocked my partners account after he tried to transfer money over to another account he uses monthly. Received one email back saying they could transfer the remaining balance over to another account however this didn't include the original transfer money. Since then we have received no further emails/have tried to call everyday. He doesn't even have access to the app as they have closed his account so he can't even access the rest of his money. This is the account his NHS salary went into. Aboustely applaing behaviour. Have contacted the FOS in the UK for advice and will be taking this further if we do not hear back soon. Hopefully soon the ombudsman receive enough complaints to revoke their banking license. Reviewed on: 1st September 2021

Reply from Monese Hi there - really sorry to hear your partner's been having issues with his account. If he's already provided the team with all the details they requested, then please advise him to wait for the team to come back to him with an update. They'll be back as soon as they can. Response date: 9th September 2021

Monese blocked my Account 2 Months Ago

Since 21.6.2021 my Account is being blocked and monese is not interested in releasing my Money or open my Account again. I am getting only the same Answers everytime all 2-3 Weeks but no solution. My Lawyer already contacted them but they dont give a damn about this. UPDATE: The same Answers since 2 Months. My Money is not SAVE because of your behaviour! Reviewed on: 31st August 2021

Reply from Monese Hi Raquel - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 1st September 2021

No answer...

I have been calling for days because my account is locked and no one has picked up or called me back... Awful Reviewed on: 26th August 2021

Reply from Monese Hi there - sorry to hear you're having issues getting through. The team always strives to respond as quickly as possible, but it depends on the volumes of incoming requests. When waiting on the line, you can press '2' to request a call back and the team will assist you as soon as they're available. Response date: 26th August 2021

Transfer made in my Monese acc 48 hours ago, and still no money in my acc (SEPA)

Support not answering. It is a joke? M31218326 Reviewed on: 18th August 2021

Reply from Monese Hi Edvinas - sorry to hear you're having issues receiving your payment and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 20th August 2021

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Monese: Money Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monese Money Account reviews (5954)

Easy and convenient

Blocked account

AVOID At ALL COSTS !!

Blocked account

SCAM BANK

Best online bank

Absolutely unpleased

AVOID

Monese blocked my Account 2 Months Ago

No answer...

Transfer made in my Monese acc 48 hours ago, and still no money in my acc (SEPA)

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