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Monese: Money account reviews

Name: Money account
Rating: 4.57 (5957 reviews)

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4.57

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

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Monese Money account reviews (5957)

Absolutely unpleased

I've reset my passcode and got my account blocked , I've been sending emails for days and no respond , I'm relying on this account for my salary but never again , I used to like monese a lot but now if my account and my money are not back I'm going to sue them . Reviewed on: 3rd September 2021

Reply from Monese Hi Hanan - sorry to hear you've experienced issues accessing your account. We've just checked with the team and understand these should have been resolved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 9th September 2021

AVOID

Monese have blocked my partners account after he tried to transfer money over to another account he uses monthly. Received one email back saying they could transfer the remaining balance over to another account however this didn't include the original transfer money. Since then we have received no further emails/have tried to call everyday. He doesn't even have access to the app as they have closed his account so he can't even access the rest of his money. This is the account his NHS salary went into. Aboustely applaing behaviour. Have contacted the FOS in the UK for advice and will be taking this further if we do not hear back soon. Hopefully soon the ombudsman receive enough complaints to revoke their banking license. Reviewed on: 1st September 2021

Reply from Monese Hi there - really sorry to hear your partner's been having issues with his account. If he's already provided the team with all the details they requested, then please advise him to wait for the team to come back to him with an update. They'll be back as soon as they can. Response date: 9th September 2021

Monese blocked my Account 2 Months Ago

Since 21.6.2021 my Account is being blocked and monese is not interested in releasing my Money or open my Account again. I am getting only the same Answers everytime all 2-3 Weeks but no solution. My Lawyer already contacted them but they dont give a damn about this. UPDATE: The same Answers since 2 Months. My Money is not SAVE because of your behaviour! Reviewed on: 31st August 2021

Reply from Monese Hi Raquel - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 1st September 2021

No answer...

I have been calling for days because my account is locked and no one has picked up or called me back... Awful Reviewed on: 26th August 2021

Reply from Monese Hi there - sorry to hear you're having issues getting through. The team always strives to respond as quickly as possible, but it depends on the volumes of incoming requests. When waiting on the line, you can press '2' to request a call back and the team will assist you as soon as they're available. Response date: 26th August 2021

Transfer made in my Monese acc 48 hours ago, and still no money in my acc (SEPA)

Support not answering. It is a joke? M31218326 Reviewed on: 18th August 2021

Reply from Monese Hi Edvinas - sorry to hear you're having issues receiving your payment and getting through to our support. Please make sure you emailed us at [email protected] from the email address registered to your account and the team will be with you as soon as they can. Response date: 20th August 2021

Block my account not knowing for how long

Hello, I have had 3 years this account and I was super happy. But changed my phoned and got blocked. I would only like to understand the time frame for how long i wont access my account as my everyday life depends on those funds. They say temporarily but how long is temporarily? I have read the term and conditions and they say why it might have happen, but no answer on how long, nor an explanation of the process is going and when would be back to normal. If this will take weeks !!! I need to find a solution! as I would need to soon buy food in the supermarket, for instance, and if I do not have access how would i do it? I also have seen that the messages that Monese is answering in these reviews are actually the same answers giving by mail. So thank you Monese but I do not need to read again the reasons why, nor the support mail they are not answering emails. Would be great if they could just give more of information and framework to the people who hold the account, as we are trusting the bank with the money we earn through our own labor and effort. If we cannot access to our own financial support, the stress is immense. Blocking as a support system for security I understand, but no communication on how long it will take and the route of work, I am sorry, I cannot. Reviewed on: 17th August 2021

Reply from Monese Hi Manuela - we're really sorry you've experienced issues accessing your account. We've just checked with the team and understand these should have been solved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 20th August 2021

YOU ARE CROOKS

My universal credit got stuck in this stupid account. You guys have stolen money from me and my 2 year old daughter. And I don’t want to see any fucking reply back from the team about please wait for us to respond. BECAUSE YOU DONT RESPOND AT ALL. so I’ve copied my local mp and the Onbusmen team into a complaint email. And hopefully they can sort it out. This isn’t acceptable and I promise you I’m going to reply a complaint Email every single day until I get my money back you dirty thieves. I hope someone sues this dirty company. Reviewed on: 12th August 2021

Reply from Monese Hi Mely - really sorry to hear you're having issues accessing your account and getting through to our team. Please make sure you emailed us from the email address registered to the account and the team will assist you as soon as they can. Response date: 20th August 2021

Scam

All I did was change my phone then my account was blocked! No telephone number to be able to talk to someone just emails which say wait for contact from our compliance team! Not heard a word from the compliance team tried Facebook Twitter to no avail so I will be reporting Monese to the financial ombudsman this is not a way to run an online bank total scam! I want MY MONEY BACK! Reviewed on: 11th August 2021

Reply from Monese Hi Amanda - really sorry to hear you've experienced issues accessing your account. We've just checked with the team and it looks like these should have been resolved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 13th August 2021

Scam

Stay away, money scammers, are they actually allowed to get away with this without even a response, who regulates them?, luckily I only had a few hundred it but how many people are the scamming daily Reviewed on: 3rd August 2021

Reply from Monese Hi Phil - really sorry to hear you feel this way. If you're having any issues with your account, then please get in touch on [email protected] and the team will check this for you. Response date: 5th August 2021

Stay away complete scam

Monese froze my account last December and after numerous complaints and numerous emails back and forth they refuse to respond to I still have no access to my money and still can’t get through to this scam of a bank - have complained every possible way … NEXT STEP I WILL BE GETTING LAWYERS INVOLVED AS THE DAMAGE THEY HAVE CAUSED HAS MADE ME HOMELESS IN A WORLDWIDE PANDEMIC AND LEFT ME PENNILESS. Monese when are you going to reply or give me my funds back??? Acc 22099208 Reviewed on: 24th July 2021

Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 28th July 2021

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Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Absolutely unpleased

AVOID

Monese blocked my Account 2 Months Ago

No answer...

Transfer made in my Monese acc 48 hours ago, and still no money in my acc (SEPA)

Block my account not knowing for how long

YOU ARE CROOKS

Scam

Scam

Stay away complete scam

Review Monese: Money account now

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