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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (267 reviews)

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4.82

Based on 267 reviews, last reviewed 19th Feb 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

informative and helpful. Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us Reviewed on: 19th February 2026

Latest lowest rating:

1

The Monmouthshire Building Society have a 'floor' ra... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they hav... Read more Reviewed on: 24th August 2025

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About this product

Monmouthshire Building Society offer a range of mortgages to cover different borrowing needs.

Whether you’re looking to buy your first home, move somewhere bigger, or simply get a better deal, you can book an online appointment with a Monmouthshire mortgage advisor.

Monmouthshire Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

Monmouthshire Building Society Mortgages reviews (267)

Review of the Monmouthshire Building Society, Mortgages:

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

Excellent service, good rates and very pleased

Excellent service, good rates and very pleased Reviewed on: 27th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, we are so pleased that you had an excellent experience. Your comments will be shared with the Direct Sales team. Response date: 27th December 2024

Helpful kind understanding professional efficient

Helpful kind understanding professional efficient Reviewed on: 20th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the mortgage team. Response date: 20th December 2024

Mortgage Product Review

Michelle was thorough and diligent in reviewing my personal financial situation. We then discussed my goals and which products would best meet those objectives. At every stage Michelle was very clear on the new product and its features and always checked I was comfortable proceeding. She was patient, professional and at all times clear. Her advice and support gave me peace of mind Reviewed on: 12th December 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased that you had a good experience. Your review will be shared with Michelle. Response date: 16th December 2024

Mortgage advice appointment with Leon

Mortgage advice appointment with Leon - Leon was extremely well prepared for our meeting, having confirmed prior what would be required. He was thorough and obviously knowledgeable. He checked in prior to our appointment time to ensure the time was still suitable and followed up with an email after the appointment thanking me for my time. So far the remortgage experience with the Society has been excellent Reviewed on: 6th December 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Leon. Response date: 6th December 2024

Anita was great, friendly and informative

Anita was great, friendly and informative Reviewed on: 28th November 2024

Excellent Customer Service;

Olly Taki - Excellent Customer Service; Olly has helped from the moment i got 'end of product' notice. Helped me to get the best deal available in an ever changing and unpredictable market Reviewed on: 28th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have received excellent customer service. Your comments will be shared with Olly. Response date: 28th November 2024

Ridiculous interest rates

Ridiculous interest rates, they set their own SVR so high it's eye watering. I was pushed into a deal that's crippling me as they knew I had no other choice. They meant to charge me thousands to move to another deal when they know I can't afford this one anymore. inhave multiple mortgages with multiple companies and not one of them leech from their customers like this. It's disgusting how high they set their rates! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you so much for your review, we’re very sorry that you’ve had an experience that you’re not happy with and we’d be happy to speak directly about your case. As a society we’ve not passed on all of the bank of England rate increases in 2023/2024 to our SVR rate, and we asses the rates against other banks and building societies regularly so we’re not out of line. Standard Variable Rate is for members who have finished their fixed or discount product period and have not moved to another product term. We offer a full range of products for members at the end of their product term which are available on our website and on communications you will have received as you neared the end of your term. We also actively contact our members who are on SVR to encourage them to look at other options which may be more suitable for them. Our fixed, variable and discount rates are competitively priced in the market. Any member who is on SVR can find another lender with no early repayment charge so we would encourage you to assess your options. If you would like to discuss your review further, please contact one of our Direct Sales Team Leader’s on 01633 982178 or 01633 844320. Response date: 27th November 2024

Mortgage renewal - Olly Taki

We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but he took us through each step and was super patient with our many questions. Mortgage renewals aren't the most enjoyable experience - particularly given the market - but this was arguably the best customer service we've ever received. Thanks Olly! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review regarding your mortgage renewal. It's great to hear that this was the best customer service that you have ever received, your comments will be passed on to Olly. Response date: 26th November 2024

Excellent

What can I say, Excellent service? Reviewed on: 21st November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 22nd November 2024

I have dealt with Peter gomersall and he knows his j...

I have dealt with Peter gomersall and he knows his job extremely well. He is probably the main reason why I chose Monmouthshire building society for a mortgage Reviewed on: 15th November 2024

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