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Monmouthshire Building Society: Savings reviews

4.76
Based on 2,984 reviews, last reviewed 24th Jul 2026
24% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have an Isa and savings account with MBS. I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect. Reviewed on: 24th July 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Not a rational approach to business. Dear Mr William Carroll, It now seems that Monmouthshire Building Society is no longer a customer centric Building Society. My wife and I have been re... Read more Reviewed on: 2nd July 2026
MR R C G Howell's avatar
MR R C G Howell

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2984)

In branch service review

5
Very helpful and professional and knowledgeable. Very friendly. Reviewed on: 11th November 2025

In branch service review

4
I would like an ISA or bond paying monthly interest. Reviewed on: 11th November 2025

In branch service review

5
Always friendly service from the staff at Chepstow. Julie was great today, helping with my query. Reviewed on: 11th November 2025

In branch service review

5
I have been with the Monmouthshire building society for many years. The staff as always friendly and helpful especially Sarah with helping me today from a telephone call to her seeing me in Branch the same day. Reviewed on: 10th November 2025

In branch service review

5
Personal approach, Professional service, Excellent and welcoming manner. Reviewed on: 10th November 2025

In branch service review

5
Staff are very friendly and took time to explained options clearly. Reviewed on: 10th November 2025

Visited today to move saving and update main saving...

5
Visited today to move saving and update main saving plan. Service was efficient, staff were polite, clear and professional. Best of all it’s location. Reviewed on: 10th November 2025
Reply from Monmouthshire Building Society We are really happy to hear you had a good experience with our colleagues. Thank you for leavings us a review. Response date: 10th November 2025
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Monmouthshire Building Society

In branch service review

5
Really easy account opening process today in Hereford with Izzy. Please stay on the high street and keep the passbook. Reviewed on: 7th November 2025

In branch service review

5
Queen St branch, Cardiff. Saw Vicky who was very helpful and explained all options. Reviewed on: 6th November 2025

In branch service review

5
Very friendly and smiley, Not everything done even when the PC was down. Reviewed on: 4th November 2025

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