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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
24% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
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About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

In branch service review

5
Helpful personal attention and paper based documentation. Reviewed on: 3rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 3rd September 2024
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Monmouthshire Building Society

In branch service review

5
You can visit and speak to a person with an appointment (booked). Reviewed on: 3rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 3rd September 2024
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Monmouthshire Building Society

In branch service review

5
Excellent customer service from great friendly staff. Reviewed on: 3rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 3rd September 2024
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Monmouthshire Building Society

In branch service review

4
Appreciate a local branch. Would like regular notification of interest rate changes. Reviewed on: 3rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your valuable feedback will be used to help improve our services and member experience. Response date: 3rd September 2024
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Monmouthshire Building Society

In branch service review

5
Staff in Risca really helpful and friendly. Please keep the branch. Reviewed on: 3rd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your comments will be passed on to the Risca branch. Response date: 3rd September 2024
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Monmouthshire Building Society

Very good.

5
Very good. Very welcoming. Explained everything clearly Reviewed on: 2nd August 2024
Elinor's avatar
Elinor
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society Response date: 5th August 2024
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Monmouthshire Building Society

It was good the staff were kind and helpful

5
It was good the staff were kind and helpful Reviewed on: 2nd August 2024
Morgan J's avatar
Morgan J
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society Response date: 5th August 2024
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Monmouthshire Building Society

In branch service review

5
Friendly, polite and efficient service. All questions answered thoroughly providing sufficient information to make an informed decision. Reviewed on: 2nd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Convenient, and polite and informative staff. Reviewed on: 2nd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Response date: 8th August 2024
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Monmouthshire Building Society

In branch service review

5
Local and you are able to see someone in branch at all times - great service. Reviewed on: 2nd August 2024
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 8th August 2024
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Monmouthshire Building Society

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