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Monmouthshire Building Society: Savings reviews

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4.89
Based on 2,524 reviews, last reviewed 6th Sep 2025
18% decrease in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
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0%

Latest highest rating:

5

Great service. Great service. Called in to open a savings account. I was served promptly by friendly and knowledgeable staff. Reviewed on: 6th September 2025
Robert H's avatar
Robert H

Latest lowest rating:

1

Very poorly designed app, and limited customer service Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less tha... Read more Reviewed on: 6th September 2025
Hein M's avatar
Hein M
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2524)

Monmouthshire Building Society Branch Review

5
Fantastic staff with excellent service. Reviewed on: 13th September 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Friendly staff who are always ready to help. Reviewed on: 13th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Very friendly and helpful staff. Reviewed on: 12th September 2023
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Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Personal service, full advise given regarding the accounts and rates etc. Reviewed on: 12th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
Very friendly and efficient, and they met all my needs. Reviewed on: 11th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
The staff are always very helpful. Reviewed on: 11th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 3rd November 2023
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Monmouthshire Building Society

Monmouthshire Building Society Branch Review

5
My husband and I really enjoy the consistently high level of customer service that we always receive from Monmouthshire Building Society. We always use the Queen Street, Cardiff branch and always have a pleasant and professional service. Jack, in particular, was extremely helpful. Reviewed on: 11th September 2023
Verified Member's avatar
Verified Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Jack. Response date: 3rd November 2023
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Monmouthshire Building Society

Thanks for serving the community

4
Ellis and Jen are lovely at the Handpost branch. They give professional service a personal touch which is rare nowadays. Reviewed on: 8th September 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Ellis and Jen. Response date: 11th September 2023
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Monmouthshire Building Society

Cardiff Queens Street are Fantastic

5
I'd lost my savings passbook and needed to transfer some money to my Bank Account quickly. They couldn't do enough for me. They sorted out a new passbook transferred the money to Mr bank and even gave me biscuits while I waited. I was in and out in less than 15 minutes. You don't get that excellent service anywhere nowadays. Well done Cardiff Queens Street you where all fabulous. Reviewed on: 6th September 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023
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Monmouthshire Building Society

Excellent customer service

5
Excellent customer service, very friendly and helpful. Reviewed on: 1st September 2023
Monmouthshire BS Member's avatar
Monmouthshire BS Member
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 1st September 2023
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Monmouthshire Building Society

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