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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.9 (2525 reviews)

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4.89

Based on 2,525 reviews, last reviewed 9th Sep 2025

18% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Went into Cardiff branch today to reinvest my bond t... Went into Cardiff branch today to reinvest my bond that was maturing. Cathy Bone was very helpful and knowledgable. Reviewed on: 9th September 2025

Latest lowest rating:

1

Very poorly designed app, and limited customer service Very poorly designed app and only offers limited functionality, and faster payment is not fast either, every transaction takes a day which is less tha... Read more Reviewed on: 6th September 2025

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2525)

Excellent customer service

Excellent customer service, very friendly and helpful. Reviewed on: 1st September 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 1st September 2023

Simply The Best

Great branch in Cardiff. very welcoming .and friendly. Reviewed on: 16th August 2023

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to the colleagues in our Cardiff branch. Response date: 7th September 2023

opening an account in branch

had a great experience staff very friendly and took their time to make sure I knew all I needed to know - even offered coffee and biscuits - lovely experience and will definitely recommend - even bought a lovely homemade card to support shelter cymru Reviewed on: 26th July 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to our branch network. Response date: 26th July 2023

Amazing

I recently opened a savings account with MBS and I had a great experience. The staff were friendly, knowledgeable Reviewed on: 13th July 2023

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 14th July 2023

Safe and secure investments

Fabulous staff, different accounts to suit your needs and investments. Easy to withdraw money and put it in, plus wonderful helpful staff Reviewed on: 20th February 2022

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased that you have had a good experience. Response date: 25th June 2025

These guys are sharks

These guys are sharks, I applied for a morgage with this building society. They made me first pay them to conduct their valuation which found value, then after they took my money they declined my application based on the fact that I have not been with my current employer for at least two years. They knew from the onset that I only came into the country just over a year ago, so why not decline me there and then? Why steal my money? If I could give them a zero rating, I would. UNETHICAL Reviewed on: 28th October 2020

Savings Products

I have been taking out Regular Saver Products, these have been excellent, the interest rates have been very generous and then I have been taking a new product after 12 months. Its enabled me to have money saved. Reviewed on: 25th January 2020

Excellent

Good rate of interest compared to other banks/building societies Reviewed on: 24th January 2020

Great service and rates

The regular saver i opened was best rate around and staff excellent Reviewed on: 24th January 2020

Good Rates, Efficient Service

We dealt with our local Swansea branch. All very easy and straightforward. Staff very helpful and pleasant. Good ISA savings rates. Reviewed on: 24th January 2020

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