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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.77
Based on 2,973 reviews, last reviewed 15th Jun 2026
24% decrease in 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

always prefer face to face rather than on line. always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face Reviewed on: 15th June 2026
jonathan p's avatar
jonathan p

Latest lowest rating:

2

Very complicated to access/register both web and app. Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her ... Read more Reviewed on: 12th June 2026
Peter B's avatar
Peter B
Visit provider site Read all reviews Write a review

About this product

Monmouthshire Building Society have a range of savings accounts to choose from.

You’ll have the option to open most accounts online or in the branch. Monmouthshire Building Society have a mobile to make it easier to manage your savings account.

Monmouthshire Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Monmouthshire Building Society before, you can also leave a review and share your experience.

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Monmouthshire Building Society Savings reviews (2973)

Quick service to open a new account

5
I visited Queen St, Cardiff today without an appointment about half an hour before closing. I was initially told that sadly it was too late to open a new ISA account. But as I had recently updated my details in a recent branch, Vicky took me through the process and managed to get all the paperwork done before closing - saving me from having to come back another day. Thank you Reviewed on: 9th August 2025
Paul M's avatar
Paul M
Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. We'll share your feedback with Vicky. Response date: 12th August 2025
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Monmouthshire Building Society

Monmouthshire app is appealing

1
Tried to open new 6% RS account. Can only do this via app, it's absolutely rubbish. Clunky. Keeps freezing. Can't add my code via a text into two step authentication as box to do so is just a box & won't accept any text. Money paid in takes ages to appear on account, app down for maintenance throughout the day. I'm closing the account as it's too stressful to use. Reviewed on: 9th August 2025
Bern's avatar
Bern
Reply from Monmouthshire Building Society Thank you for leaving a review. We’re sorry to hear that you have encountered issues with our new app. Our app launched at the end of July after rigorous testing, unfortunately we have experienced some unforeseen bugs. Our digital team are working hard to get these resolved as soon as possible and we apologise for the inconvenience caused by this. We understand that you have spoken to a member of our Savings & Customer Contact team today. If you require any further assistance in the future please contact our Savings & Customer Contact team on 01633 844340. Response date: 12th August 2025
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Monmouthshire Building Society

when ever i deal with mus at Caerleon road, she is a...

5
when ever i deal with mus at Caerleon road, she is always super helpful, really knowledgeable and most importantly patient with my queries Reviewed on: 9th August 2025
heidi 's avatar
heidi
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Mus. Response date: 12th August 2025
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Monmouthshire Building Society

In branch service review

5
Pleasant staff and easy to talk to. Reviewed on: 8th August 2025

In branch service review

5
Carey was very helpful and knowledgeable in helping me open my new savings account. Reviewed on: 8th August 2025

In branch service review

5
Easily accessible, friendly and efficient staff. Spacious branch - very welcoming. Todays experience was exceptional. Very helpful and informative was Sarah. Reviewed on: 8th August 2025

In branch service review

5
The personal service. Polite and efficient. Reviewed on: 8th August 2025

In branch service review

5
Representative Daniel was very informative, outlining all the appointments open to me. All conducted in a very positive, friendly and pleasant manner. Pleasure to business here. Reviewed on: 8th August 2025

In branch service review

4
Local, face to face which is very important, helpful staff. Reviewed on: 8th August 2025

In branch service review

5
personal contact locally at Portishead with efficient and friendly staff. Reviewed on: 8th August 2025

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