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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.86 (2931 reviews)

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4.87

Based on 2,931 reviews, last reviewed 3rd Mar 2026

80% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

Local branch and great personal service from the team. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 19th August 2025

In branch service review

Excellent customer service received from Sarah, would recommend anyone to come to the Penarth agency - friendly and personal. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Sarah, we'll make sure to pass on your feedback. Response date: 20th August 2025

In branch service review

Good location. Very helpful staff. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society That is amazing to hear, thank you so much for taking the time to leave us a review. Response date: 19th August 2025

In branch service review

I visited the Newport branch, Anthony was my contact at the branch, he was professional and courteous throughout the meeting. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to share your experience with the Society. We'll share your feedback with Anthony. Response date: 20th August 2025

In branch service review

All staff were friendly. They helped me open a new account and explained all the options that were available. Information provided was clear and relevant. Excellent customer service. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society We are so happy to hear when our members have a good experience with us, thank you for leaving us a review. Response date: 20th August 2025

In branch service review

Staff are very friendly especially Anthony who dealt with my new account. Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you so much for taking your time to write up such a lovely review for Antony, we'll make sure to pass on your feedback. Response date: 19th August 2025

In branch service review

Staff always very friendly. Online systems somewhat cumbersome, need refining (and savings rates tend to be slightly lower than competition). Reviewed on: 18th July 2025

Reply from Monmouthshire Building Society Thank you for your feedback on our online systems, we have recently launched an app this can be downloaded through the google play or app store. Response date: 20th August 2025

Opening this account was easy and trouble free.

Opening this account was easy and trouble free. It is always a pleasure to visit the friendly and efficient staff at the Blackwood branch. Reviewed on: 17th July 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with our Blackwood agency. Response date: 17th July 2025

Opening New Account

Closing and opening new account was dealt with efficiently, quickly and by friendly staff who were fully engaged and offered a concise overview of the new account Reviewed on: 17th July 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave us a review, we are pleased to hear that you have had a great experience with the Society. Response date: 17th July 2025

ISA matured.

Had to go in to reorganise my ISA as it had matured. I wasn’t really sure what I needed to do or my options but Claudia was incredible helpful and made the whole process easy. Reviewed on: 16th July 2025

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Monmouthshire Building Society: Savings reviews

80% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monmouthshire Building Society: Savings now

Monmouthshire Building Society Savings reviews (2931)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Opening this account was easy and trouble free.

Opening New Account

ISA matured.

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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