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Monmouthshire Building Society: Savings reviews

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4.87
Based on 2,931 reviews, last reviewed 3rd Mar 2026
80% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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92%
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8%
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Latest highest rating:

5

Visited your Clevedon office for the first time yest... Visited your Clevedon office for the first time yesterday. Nina was very friendly and helpful and I felt glad that I decided to visit. I have been wit... Read more Reviewed on: 3rd March 2026
Mrs Happy Customer's avatar
Mrs Happy Customer

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026
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nick hay
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Monmouthshire Building Society Savings reviews (2931)

In branch service review

5
I love going into the branch to see Frona and Kim. They are always so helpful. Reviewed on: 20th June 2025

In branch service review

5
Very helpful Karen and sally were most accommodating in helping me with my online account. Thank you both. Reviewed on: 19th June 2025

Happy Customer

5
I went in today, I required advice regarding a savings account that would most suit my needs. The girls (I think Lorraine and Tina )were most helpful and I can out feeling very satisfied that they set up a new for me . I like to speak to someone to sort financial matter. So The Monmouthshire works for me . Reviewed on: 18th June 2025
Carol H's avatar
Carol H
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for our branch colleagues. It is great to hear that you are happy with your experience. We'll share your review with Lorraine and Tina. Response date: 20th June 2025
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Monmouthshire Building Society

Friendly and helpful staff, nice to still be served...

5
Friendly and helpful staff, nice to still be served by a human and not a computer Reviewed on: 17th June 2025
Ellen O's avatar
Ellen O
Reply from Monmouthshire Building Society We're so glad to hear things went well, thank you for leaving us a review. Response date: 17th June 2025
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Monmouthshire Building Society

In branch service review

4
Local branch with a Saturday appointment. Reviewed on: 16th June 2025

In branch service review

5
Really pleased with the 4% bonus I opened at Caldicot and Neil was very helpful. Reviewed on: 16th June 2025

In branch service review

5
Friendly and helpful staff. Still have proper branches. Reviewed on: 16th June 2025

In branch service review

5
Very good to be able to go into a high street back, personal attention. All staff are excellent to deal with, excellent service and advice. Reviewed on: 16th June 2025

In branch service review

4
Great local service. Like the passbook. Reviewed on: 16th June 2025

In branch service review

5
Great customer service. Staff are always helpful. Reviewed on: 16th June 2025

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