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Monzo: Current account reviews

4.85
Based on 19,421 reviews, last reviewed 19th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
10% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Such a good bank with fun opportunities to get extra... Such a good bank with fun opportunities to get extra cash. Not only this, they give free techniques, services, tea and advice on money and accounting. Reviewed on: 19th June 2026
Rachel W's avatar
Rachel W

Latest lowest rating:

1

Froze our accounts for no reason Froze our accounts for no reason and have held onto the money for 2 weeks so far with no timescale, It has absolutely broke us to the point of no bill... Read more Reviewed on: 12th May 2026
Philip B's avatar
Philip B

About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current account reviews (19421)

A breath of fresh air

5
In the stagnant banking arena, Monzo has provided a top-tier digital banking service based on today's mobile access technology with some incredible features. Reviewed on: 11th November 2019

Horrendous Customer Server

1
Log a call on Monday and you're lucky if you've had a response by Friday in some cases. Worst of all don't try asking their community for your help as you'll just shouted down by a bunch of people who will accuse you of just trying to make Monzo look bad. Best thing I did was close my account Reviewed on: 11th November 2019

The best way to deal with your money

5
The app is easy to use, responsive and you get real time notifications of all your transactions. Other than that, with pots you can organise your money and keep everything under your control. Reviewed on: 11th November 2019

The best banking experience bar none

5
Compared to my experiences with Natwest or other banks Monzo has been outstanding. The ease of use, the app, the customer support. All top notch. Reviewed on: 11th November 2019

Been with Monzo for years.

5
They've helped me budget enough to get my own house. The support has always been great and the app keeps improving. Reviewed on: 11th November 2019

Just wow

5
What a bank - lost my card, froze it - new one the next day Reviewed on: 11th November 2019

Monzo

5
Monzo helps so much and goes above and beyond to help there customers Reviewed on: 11th November 2019

Easy, Straightforward banking

5
My mum managed to get Monzo after chatting to her about it in a park as we were feeding the ducks. It's easy, safe and it has cool features like the IFTTT and the pots which I love. Reviewed on: 11th November 2019

Amazing bank

5
I’ve had trouble just trying to get a bank card that is contactless from NatWest. Monzo though gave me one straight away and the ability to use Apple Pay which NatWest also refused to do. Monzo have raised the bar now. I’ve left NatWest and monzo is now my full on main bank account Reviewed on: 11th November 2019

Excellent service

5
Best bank I have ever used. App is excellent. Reviewed on: 11th November 2019

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