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Monzo: Current account reviews

View other Monzo products
4.84
Based on 19,431 reviews, last reviewed 6th Sep 2026
97% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great app and easy to use with lots of different fea... Great app and easy to use with lots of different features! Reviewed on: 6th September 2026
Stuart McCune's avatar
Stuart McCune

Latest lowest rating:

1

I had a joint account, got taken advantage of, monzo... I had a joint account, got taken advantage of, monzo only chased me for the funds ans reported an overdraft I didn’t use or was aware of in my credit ... Read more Reviewed on: 31st August 2026
DreadHead87's avatar
DreadHead87
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About this product

Monzo’s current account gives you access to its award-winning mobile banking app which provides instant notifications about all payments and charges.

The Monzo current account helps you learn about your spending habits with weekly and monthly insights. And you can manage your money with spending categories and savings pots.

Monzo current account reviews help you find out what it’s really like to be a customer. If you’ve used Monzo before, you can also leave a review and share your experience.

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Monzo Current account reviews (19431)

Everything and More

5
Love everything about Monzo from their innovative ideas, to the clean up to date app, the regular and useful updates (mainly ideas from their community forums) and the company's overall outstanding human customer support Reviewed on: 14th January 2019
Kieran Jordan's avatar
Kieran Jordan

Awesome!

5
Great customer service, intuitive app and I feel I am valued as an account holder. Reviewed on: 14th January 2019
Kit's avatar
Kit

Best bank by far

5
Couldn't be happier with Monzo. Spending tracking, easy savings and amazing customer service make it impossible to beat. Can't rave about them enough Reviewed on: 14th January 2019
Sam Harris's avatar
Sam Harris

Most Enjoyable Banking Experience

5
Right from setting up an account to managing money, savings and splitting bills with friends, the Monzo experience is a pleasure. Reviewed on: 14th January 2019
Ali Coleman's avatar
Ali Coleman

The best banking experience I've ever had

5
Monzo has been a game changer for me. It has given me more control over my financial life and has become an asset that contributes to my life and makes it that little bit easier and stress-free. Highly recommend! Reviewed on: 14th January 2019
Nikola Ignatov's avatar
Nikola Ignatov

Its a lovely bank

5
Monzo have been very helpful as a bank. I’m glad I switched to them. They have some useful original features and helped me sort out my finances. Thanks Monzo! Reviewed on: 14th January 2019
Nick Mooney's avatar
Nick Mooney

Best Bank account and App by far

5
The App has so much functionality it allows me to budget and manage my money with ease. I can pay and get paid by friends and family instantaneously when out and the security check when buying online is a brilliant safety feature Reviewed on: 14th January 2019
Rick's avatar
Rick

Customer friendly bank that puts you back in control of your finances

5
Fantastic user experience, and powerful insight into spending all at your fingertips Reviewed on: 14th January 2019
James Gregg's avatar
James Gregg

fantastic banking experience

5
Fantastic bank. Secure and modern. Very convenient and great functionality. Very happy with the experience. Reviewed on: 14th January 2019
Graeme Burnett's avatar
Graeme Burnett

Banking brought into the 21st century

5
Monzo makes banking simple and efficient. From the ability to instantly freeze or unfreeze your card in the app, to instant notifications for transactions. It makes money management a doddle. The budgeting tools, such as the summary page in the app make it quick and easy to figure out where all of your money is going and where you should probably cut back a little. Pots also aid my budgeting a lot, especially with their scheduled deposit/withdrawal. My bill management is now automated within my bank account. All of the money required for my bills gets locked away in specific pots on pay day so that I can't spend it. Then the money is automatically deposited back into the main bank balance on the days that my bills are paid. This has been a God send for me, someone who is extremely impulsive and struggles to stop myself using money that is needed for something already. The customer support is by far the best I have ever experienced anywhere, let alone from a bank. Chats with the support agents are casual, but professional and efficient. Most issues need to be handled through the in-app text chat, which may not be the ideal method of communication for some, but it's great for me since I suffer from horrid anxiety with phone calls. Mid to late 2018 Monzo did have some issues with under-recruiting support staff and at that time chat requests were sometimes taking days to receive a response. However, Monzo quickly responded by massively scaling up their recruitment program to get it under control. Once support requests were back under control, they explained what went wrong, what they had learned and what they would do to improve. This is a perfect example of the level of transparency that Monzo maintains. But aside from that blip in Monzo's forecasting, the longest I have waited for a response from support on the in-app chat is about 20-30 minutes and issues are often resolved in under 10 minutes after receiving the first response. Reviewed on: 14th January 2019
Nathan Steer's avatar
Nathan Steer

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