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MORE THAN: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (118 reviews)

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2.45

Based on 118 reviews, last reviewed 14th Oct 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

12%

48%

Latest highest rating:

4

The Claim Process They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on ... Read more Reviewed on: 14th October 2024

Latest lowest rating:

1

Avoid like the plague! Avoid like the plague! Once they have your money they just walk away from any claim, i.e. they outsource this crucial part of their business to a thi... Read more Reviewed on: 10th October 2024

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About this product

Although not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a challenge. We collect MORE THAN home insurance reviews to provide you with valuable insight into the provider.

MORE THAN offers buildings cover, contents cover and a combined policy with both. You can choose between Primary cover and Upgraded cover depending on your needs. Make your policy even more secure with a variety of add-ons. These include personal money cover for when you’re out and about, bicycle cover, accidental damage cover and more.

Finding the right home insurance policy is important, but finding a reputable provider is also key to success. Learn what genuine policyholders have to say by reading our MORE THAN home insurance reviews. See how satisfied customers were with their Primary policies as well as those who chose an Upgraded policy. Learn how well MORE THAN serves its customers to decide if it's the right provider for you.

Have you had a home insurance policy with MORE THAN? Did you take out a buildings, contents or combined policy and did you opt for Primary or Upgraded cover? How satisfied were you with your choice, and would you say that your premium was reasonably priced? What made you choose MORE THAN as a provider, and would you renew your policy? Did you need to make a claim, and if so, how well was it handled?

Write an honest MORE THAN home insurance review today. Together, we can help people like you make better decisions.

MORE THAN Home Insurance reviews (118)

Review of the MORE THAN, Home Insurance:

Superb

Excellent Company Highly Professional Reviewed on: 16th September 2021

Appalling Service

Avoid at all costs. Terrible Customer service. Hours on the phone waiting to speak to someone. Reviewed on: 14th April 2021

Read the small print as alot is not covered.

Not actually sure what More Than insure as I've had 2 claims over the last 3 years and have had to pay the majority of the bill on both occasions - oh and obviously the insurance premiums go up to. In one instance we had water damage on a bedroom ceiling caused by a leak in toilet above it. More Than DO NOT cover fixing the actual leak in the toilet/pipe, also there is a £350 excess on water damage as well. I will not be renewing as it is a literal waste of money. Reviewed on: 10th March 2021

Useless

I made my first call for an emergency plumber at around 7.45am and received a text saying the plumber would arrive by 5pm (they said this was longer than the expected 4 hour window due to high demand). I explained there was a hole near my boiler which was leaking water and had bored through the ceiling. I called back at twice at 4.30pm and 5.15pm to chase up the plumber and to report further water leakage through the ceiling and light fittings in my kitchen. At 7pm I called again and was advised someone would come 'very soon'. At 10pm no action had been taken. I called again to explain the situation was only worsening, I didn't know whether I could use my boiler so was very cold in my house and we had had to switch off the water tap hours ago to prevent the dripping. There is now water damage on my ceiling. Then only £200 for an emergency night time call out was guaranteed for using an own tradesman despite this being a totally unrealistic number. Apparently every time your trades people were contacted it was reported to me that they were unreachable (and going to voicemail) with no back up plan or alternative source of traders, leaving me no choice, but to call an independent tradesman as the problem was urgent and worsening. I think in a big city like Manchester, having only one source of tradespeople is not good enough and ultimately led to a complete lack of service, despite me having paid for my insurance. I then had to call back at 11pm to report this to the network manager and explain the costs were more than double (£445 Vs £200). After 1 hour on hold with no updates and at a quarter last midnight I gave up and hung up. I think the above is very unacceptable: I was unable to leave the property all day, had to cancel work meetings to be on hold to try and sort the situation out. I was unable to have a shower or flush the toilet. I had to call 6 times in one day, several times being placed on hold with no updates for 35 minutes at a time (on at least 3 calls) and in the end there was ultimately no service in an emergency situation and I had to sort it out myself. I was advised on the final 10pm call that it was extremely unlikely that a plumber would attend my property until the next day. At 7.45am I could have independently sorted this out immediately (the plumbers I called arrived within 30 minutes and sorted the job out within an hour) and avoided further water damage, had I not been beholden to use your tradespeople and extraordinarily slow 'emergency service'. This is my first ever call out with More Than and I am incredibly disappointed. Reviewed on: 16th February 2021

Disgraceful service avoid at all costs

Despite Morethan and their advent BV Solutions agreement of water damage claim to bathroom and kitchen in August 2020 they have completely ignored the claim still fighting them through ombudsman 31 January 2021 disgraceful avoid at all cost Reviewed on: 31st January 2021

Flood Damange

2 months down the line still noting wont reply to emails wont be renewing next time Reviewed on: 9th November 2020

happy to par

when i had a break in they were more than an insurance company to me. They made it easy made me feel at ease and not to worry. nothing seemed to hard or difficult to do or be done Reviewed on: 14th September 2020

Worst web site ever!

The More Than web site once you find the login is pretty basic and only showed me minimum information about my insurance + looked like it was developed back in the late 90's. Luckily I did not need to make a claim and I moved on to another provider. Reviewed on: 9th September 2020

Unhelpful

Never claimed before, had a leak into our kitchen and More Than didn’t want to know! The whole experience was stressful and upsetting! Definitely a company to avoid! Reviewed on: 27th June 2020

Untrustworthy and deceitful

I have just found that there is a blocked drain at my home, the main outlet to the public sewer, with raw sewage gathering in the garden. The local water board were very helpful and tried to clear it at no charge but, because the blockage is on my property, could do no more. I was not too concerned because I had a MORE TH>N (part of RSA) Home Insurance policy, for both contents and buildings cover, and also including something called Home Emergency Assistance. The wording of the policy describing what is covered by Home Emergency Assistance left me in no doubt that this situation would be covered and I confidently called MORE TH>N. I was then told by MORE TH>N that this situation would not be covered, the reasons being that there was no damage to the inside of the property and no risk to health and safety etc. Given that the nature of the blockage is that all the drains in and around the house appear to be backed up with gurgling noises are coming from the downstairs sink drains and toilet, it sounds to me as if it is highly likely that sewage will start to come into the house through these. Yet, I was told, this is not considered an emergency! It was suggested that if something changes and damage results that I call back! Essentially, I was on my own. How is that for customer care? On the basis that this situation is not covered, I feel that I have been misled into buying this insurance policy. I have just looked at some of the other reviews of this company. I wish I had looked before taking out the policy! Be warned. This is not a company I would ever do business with again. I have awarded 1 star because it wasn't possible to give no stars....but that is what they truly deserve. Reviewed on: 3rd December 2019

POTENTIAL POLICY BUYER BEWARE

***POTENTIAL POLICY BUYER BEWARE*** These guys will up your renewal by 200% if you auto renew. That wasn't the end of it for me as I cancelled before they had taken payment. I've had 5 phone calls to reinstate my 8 years no claims bonus, where I have been told different things on each call. Now on the fifth call currently where I've been on hold 10 minutes. Asked what time the complaints department were open, the advisor responded "today." Now advised that they open at 0900 and she will put me on hold for the 4 minutes until then... Useless, useless, useless. Postscript - still on hold 10 minutes later and 6 minutes after the complaints department are supposedly open. Customer service is outsourced to South Africa where they seem clueless (poor training). Spoke to resolution team in Sunderland who advised the notes -from outsourced foreign contact centre- he had read made no sense regarding my query. Needless to say he resolved the issue and emailed within a few hours. All in all what should have been a 48 hour turnaround (to get a letter confirming my correct NCB) was turned into a two week nightmarish hassle. DO NOT USE Reviewed on: 22nd November 2019

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